Enedina Del Real
Fairfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Napa Recycling
03.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained comprehensive knowledge of recycling processes and policies to assist customers effectively.
- Trained new team members on company procedures and customer service protocols.
- Streamlined complaint resolution processes, enhancing overall customer satisfaction ratings.
- Developed training materials to enhance staff understanding of recycling regulations and practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
Advance Concrete, Novato.CA
11.2022 - 03.2024
- Answering a high-volume of incoming phone calls.
- Prepare payroll.
- Coordinating appointments, meetings, and managing staff calendars and schedules.
- HR duties.
- Finance and Accounting.
- Purchasing office supplies and keeping them stocked.
- Ordering materials as needed.
- Ordering for concrete.
- Assist in the onboarding process for new hires.
- Handling any customer inquiries and complaints.
- Money managing and money handling.
- Update and maintain office policies and procedures.
- Design and implement filing systems
- Keeping filing systems maintained and current
- Write and distribute emails
- Correspondence memos, letters, faxes, and forms.
Office Assistant
Mighty Men, Vallejo.CA
09.2023 - 11.2023
- Answering a high volume of phone calls and delivering world-class service to our customers.
- Maintaining files.
- Delivering messages.
- Scheduling and confirming appointments.
- Ordering inventory of office supplies and materials.
- Create and update records ensuring accuracy of information.
- Dispatching technicians to job sides.
- Telemarketing sales
- Software experience with Pest pac and field routes
Office Manager
Cloyd Electric INC, Vacaville.CA
07.2022 - 10.2022
- Coordinate schedules, appointments, and bookings.
- Handles Customer inquiries and complaints.
- Monitor and maintain office supplies inventory.
- Design and implement a filing system.
- Filing systems are maintained and current.
- Assist in the onboarding process for new hires.
- Prepare payroll
- Dispatching technicians to job sites.
- Overseeing general office operations
- Answering a high volume of incoming phone calls.
Administrative Assistant
GMC, Fairfield.CA
09.2018 - 06.2022
- Answer and direct phone calls.
- Organize and schedule appointments.
- Maintain contact lists updated
- Order office supplies and research new deals.
- Correspondence memos, letters, faxes, and forms.
- Write and distribute emails.
- Develop and maintain a filing system
- Answering a high-volume of incoming calls
Cashier/Food Handler
Baja Ice Cream, Fairfield.CA
04.2016 - 07.2018
- Handling cash transactions with customers.
- Collecting payments.
- Greeting customers.
- Issuing receipts, refunds, change or redeeming stamps and coupons.
- Operating credit card authorization systems.
- Maintaining a safe and clean working environment.
- Balances the cash drawer by counting cash at the beginning and end of the work shift.
- Showcases food safety expertise.
- Food preparation and storage.
- Cross-contamination education and prevention.
- Maintained high standards of customer service during high-volume fast paced operations.
Education
HS Diploma -
Santa Clara Adult School
Santa Clara, CA06.2017
Skills
- Excellent communication skills both written and verbal, ability to manage multiple projects at once, Bilingual (Spanish), strong critical thinking, effective time management, exceptional customer service, accounting and finance, computer proficiency, and great teamwork
- Microsoft Excel
- Problem resolution
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Scheduling
- Delivery scheduling
- Spreadsheets
- Appointment scheduling
- Customer service
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Napa Recycling
03.2024 - Current
Office Assistant
Mighty Men, Vallejo.CA
09.2023 - 11.2023
Office Manager
Advance Concrete, Novato.CA
11.2022 - 03.2024
Office Manager
Cloyd Electric INC, Vacaville.CA
07.2022 - 10.2022
Administrative Assistant
GMC, Fairfield.CA
09.2018 - 06.2022
Cashier/Food Handler
Baja Ice Cream, Fairfield.CA
04.2016 - 07.2018
HS Diploma -
Santa Clara Adult School
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