Ndubuisi (Endee) Offor
Toronto,ON
Summary
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Sales Supervisor
JD Sports
Fairview Mall, North York
08.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Constructed displays and signs to promote specified products and sales promotions.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
Front and Back of House Team Lead
Adidas
Scarborough Town Centre, CA
09.2023 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Created and managed project plans, timelines and budgets.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Communicating progress on managerial tasks such as floor change-outs, processing shipments, and sales.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Sales & BOH Associate
Adidas
Eaton Centre, CA
11.2022 - 09.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement
- Consistently met sales targets consistently by employing strategic selling techniques and building long-lasting relationships with customers.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
Directorate Assistant
Globacom Telecommunications
Lagos, Nigeria
01.2020 - 08.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Facilitated onboarding process for new hires, accelerating their integration into team.
Sales Representative, Supervisor
Offendee Nig Ltd
Lagos, Nigeria
08.2018 - 09.2019
- Responsible for Sales transactions
- Handling Cash and recording cash flow
- Secondary key holder
- Overseeing the staff on sales and helping finalize sales when needed
Education
OCAD - Business Management
Seneca College Of Applied Arts And Technology
09.2024
Purchasing & Supply Management -
Pan–Atlantic University
Lagos, Nigeria09-2021
Commerce -
Nigerian Navy Military School
08.2018
Skills
- Effective selling techniques
- Sales strategy development
- Sales team assistance
- Store appearance and merchandising
- Staff recruitment
- Staffing and scheduling
- Floor oversight
- Delegation skills
- Cold-calling
- Product Launches
- Client Relationship
- Team building
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Certified E-commerce Marketing Specialist (CEMS) - DigitalMarketer.
- Certified Manager Certification (CM) – Institute of Certified Professional Managers.
- Certified Team Leader (CTL) – Management and Strategy Institute.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Supervisor
JD Sports
08.2024 - Current
Front and Back of House Team Lead
Adidas
09.2023 - 07.2024
Sales & BOH Associate
Adidas
11.2022 - 09.2023
Directorate Assistant
Globacom Telecommunications
01.2020 - 08.2021
Sales Representative, Supervisor
Offendee Nig Ltd
08.2018 - 09.2019
Commerce -
Nigerian Navy Military School
OCAD - Business Management
Seneca College Of Applied Arts And Technology
Purchasing & Supply Management -
Pan–Atlantic University