Enas Abu Hamad
Thornhill,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Bakery Worker
Ester's Bakery ( Walmart)
Vaughan, ON
09.2023 - 07.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Bakery Manager
Pillsbury
Israel
02.2009 - 06.2015
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
Customer Service Representative
Prtner
Israel
01.2008 - 11.2008
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Medical massager - Massage Therapy
Wingate Institute
Israel06.2015
High School Diploma -
Ronson Ort
Israel06.2005
Skills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Creative Problem Solving
- Adaptive Team Player
Languages
English
Full Professional
Hebrew
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Bakery Worker
Ester's Bakery ( Walmart)
09.2023 - 07.2024
Bakery Manager
Pillsbury
02.2009 - 06.2015
Customer Service Representative
Prtner
01.2008 - 11.2008
Medical massager - Massage Therapy
Wingate Institute
High School Diploma -
Ronson Ort