Ena-Kay Bennett
Summary
Driven professional with a track record of fostering organizational growth and building strong relationships at Moon Palace Jamaica. Excelled in donor relations and public speaking, demonstrating exceptional team coordination and problem-solving skills.
Achieved significant contributions to strategic planning and customer service excellence, ensuring project completion in alignment with financial objectives. Highly collaborative individual skilled in time management and with strong attention to detail. Meeting deadlines and working on collaborative teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Skilled Development Assistant with 5 years of experience supporting wide range of organizations in achievement of business objectives. Successful working with multidisciplinary teams in timely and quality completion of office functions. Dedicated to service excellence, collaboration and cost efficiency.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Organizational Development Assistant Manager
Moon Palace Jamaica
07.2018 - 07.2024
- Managed donor acknowledgment process, ensuring timely recognition of contributions and building strong relationships
- Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives
- Completed projects in alignment with target deadlines and financial objectives
- Conducted thorough prospect research, identifying new funding opportunities for organizational growth
- Ensured compliance with all applicable laws and regulations
- Responsible for and carry out the plan of activities that strengthen the working environment departments
- Support the dissemination of development programs, acculturation and awareness
- Prepare material needed for the different audits
- Coordination of policy, training plans and program courses
- Generate campaigns for various environmental activities and events
- Carry out Internal Audits: Standards, Hygiene (HACCAP) & Purely Palace Covid 19 Protocols
- Comply with the official rules and policies of the organization
Generate evidence of formal training and documentation.
Coordinate and administer the assistant of partner’s specialized course.
Manage registry information in the database (PeopleSoft).
Public Relations Concierge
Moon Palace Jamaica
06.2015 - 07.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Present to take reports regarding guest incidents and accidents and uploading those reports to the CRM system.
- Developed customer service strategies to improve customer service quality
• Established customer service standards and monitored performance against those standards
• Developed and implemented a customer feedback system to improve customer service through TripAdvisor, Review Pro and Market Matrix
• Created and managed communications plans specific to new policies, programs and services, and crisis communications
• Represented client services during internal and client meetings to bridge any potential gaps
• Communicated with community members via various platforms including social media, forums, and email
Sales Associate
Mystic Treasures, Mystic Mountain
09.2010 - 06.2015
- Assisted customers with their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College (No Degree) -
Niagara College
Welland, Ontario 09.2024 - 05.2026
Skills
Complex problem resolution
Donor Relations
Nonprofit experience
Team Coordination
Staff Management
Appointments scheduling
Database Administration
Event Planning & Execution
Public Speaking
Languages
English
Full Professional
Certification
- First Aid Certification
- AODA Certification
- Health and Safety Certificate
- Lobsterlink Certifications:
Sales, Lodging, Reducing Exposure to Covid-19, Management in training, Leadership Foundation, Customer Service and Safe Serve Allergens
Timeline
Some College (No Degree) -
Niagara College
09.2024 - 05.2026
Organizational Development Assistant Manager
Moon Palace Jamaica
07.2018 - 07.2024
Public Relations Concierge
Moon Palace Jamaica
06.2015 - 07.2018
Sales Associate
Mystic Treasures, Mystic Mountain
09.2010 - 06.2015
- First Aid Certification
- AODA Certification
- Health and Safety Certificate
- Lobsterlink Certifications:
Sales, Lodging, Reducing Exposure to Covid-19, Management in training, Leadership Foundation, Customer Service and Safe Serve Allergens
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