Ena Costovic
Stoney Creek,ON
Overview
11
11
years of professional experience
Work History
Administrative Assistant
H2GO Mobile Wash
04.2022 - Current
- First point of contact: Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduling of all field work, maintaining a clear calendar overview for the whole field and office crew- managing all data required for a smooth onsite service .
- Point of communication between field crew and sales/office crew.
- Reporting to managers and COs on a daily basis.
Administrative assistant
2495872 Ontario Inc
12.2019 - Current
- Handling all the paperwork for the firm
- Making invoices and writing checks
- Material order
- Phone calls to clients and set up of projects and meetings.
- WSIB and Tax filing
- Talking to lawyers and accounants
Guest Service Agent
Sheraton Hamilton Hotel
08.2020 - 04.2021
- Greeting guests, checking in and checking out
- Make reservations online, via phone call and in person
- Handle cash
- Making invoices
- Handling and resolving requests, issues and problems.
English and German Teacher
BEC (Business and Education Center) Tuzla
09.2015 - 05.2019
- Training for students
- Management of courses
- Preparation of all materials and exams.
Interpreter and Translator
Mayor of Doboj Jug, Bosnia and Herzegovina
10.2013 - 05.2019
- Translation of all documents to and from Bosnian, English and German
- Simultaneous interpreting in different situations (meetings, conferences, business trips).
English Teacher
Primary school "21.mart" Matuzici
05.2014 - 01.2015
Education
Bachelor of Arts - Language And Literature
Faculty of Philosophy, Tuzla University
07.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Multitasking
- Excellent work in team but also working on my own
- Respond to issues/problems fast and effective
- Scheduling combining time and place for effective use of resources
Languages
English
Full Professional
German
Full Professional
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Administrative Assistant
H2GO Mobile Wash
04.2022 - Current
Guest Service Agent
Sheraton Hamilton Hotel
08.2020 - 04.2021
Administrative assistant
2495872 Ontario Inc
12.2019 - Current
English and German Teacher
BEC (Business and Education Center) Tuzla
09.2015 - 05.2019
English Teacher
Primary school "21.mart" Matuzici
05.2014 - 01.2015
Interpreter and Translator
Mayor of Doboj Jug, Bosnia and Herzegovina
10.2013 - 05.2019
Bachelor of Arts - Language And Literature
Faculty of Philosophy, Tuzla University
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