EMYLYN VERGANIO
Ottawa,ON
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Service Worker
Jimmy the Greek
Bayshore Mall, Ottawa
08.2025 - Current
- Assisted in food preparation and assembly, ensuring quality and presentation standards met.
- Operated cooking equipment efficiently, adhering to safety and sanitation protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of workstations and dining areas, contributing to positive guest experiences.
- Collaborated with team members to streamline service processes during peak hours.
- Learned menu items thoroughly, facilitating accurate order taking and fulfillment.
- Adapted quickly to changing environments, demonstrating flexibility in task assignments.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Live-In Caregiver
Little Heroes Daycare
Ottawa, ON
07.2024 - 08.2025
- Provided compassionate care and support to children, ensuring safety and well-being throughout daily activities.
- Developed and implemented engaging educational activities tailored to individual children's needs and interests.
- Assisted with meal preparation and nutrition planning, promoting healthy eating habits among children in care.
- Maintained a clean and organized environment, adhering to health and safety standards for childcare settings.
- Communicated effectively with parents regarding children's progress, behaviors, and developmental milestones.
- Collaborated with team members to create a nurturing atmosphere conducive to learning and growth.
- Monitored children's behavior, implementing positive reinforcement techniques to encourage social skills development.
- Adapted care strategies based on individual child assessments, fostering an inclusive environment for diverse needs.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Assisted clients in managing chronic conditions through close monitoring, lifestyle modifications, and adherence to prescribed treatments.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Ensured safety and well-being of clients through rigorous health monitoring and medication administration.
- Educated family members on best practices in caregiving for continued comfort after transitioning out of live-in services.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s unique needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Quality Assurance Associate
ALORICA Teleservices Inc.
Philippines
11.2022 - 05.2023
- Conducted quality assessments to ensure compliance with established standards and procedures.
- Collaborated with cross-functional teams to identify and resolve quality-related issues.
- Developed and maintained detailed documentation of quality processes and findings.
- Executed routine audits of products and services for accuracy and consistency.
- Provided training and support to new team members on quality assurance protocols.
- Analyzed data trends to recommend process improvements for enhanced product quality.
- Facilitated communication between departments to streamline quality control efforts.
- Assisted in the implementation of new QA software tools for improved efficiency.
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Evaluated returned products for safety, functionality, and other issues.
- Assisted in the creation of quality standard operating procedures, promoting uniformity across all departments and reducing ambiguity in expectations.
Customer Service Representative
ALORICA Teleservices Inc.
Philippines
09.2021 - 11.2022
- Resolved customer inquiries through effective communication and active listening techniques.
- Collaborated with team members to improve service delivery workflows and reduce response times.
- Handled escalated issues professionally, ensuring customer satisfaction and positive resolutions.
- Provided training and support to new staff, enhancing team performance and knowledge retention.
- Conducted follow-up communications to ensure customer satisfaction post-interaction, fostering loyalty.
- Implemented feedback mechanisms to gather insights for continuous improvement in service operations.
- Maintained comprehensive product knowledge to assist customers effectively with inquiries and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Food and Beverage Attendant
Thunderbird Resort & Casino
Philippines
05.2008 - 01.2010
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on service protocols and menu knowledge.
- Managed inventory levels for food and beverage supplies efficiently.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Implemented process improvements that streamlined service operations.
- Ensured compliance with health and safety regulations during food handling.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Education
Food And Nutrition
Canadian Institute of Management And Technology
Malton, ON03-2026
Bachelor of Arts - Public Administration
Don Mariano Marcos Memorial State University
Philippines04-2005
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Efficient food preparation
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Covid-19 safety protocols
- Sanitation standards compliance
- ServSafe
- Patient relations
- Food quality assessment
- Food portioning control
- Food waste reduction techniques
- Interpersonal relationship building
- ServSafe certification
- Food service industry trends awareness
- Cleaning and sanitizing
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Food labeling
- Food handling standards
- Food serving
- Food allergy awareness
Languages
English
Professional Working
Certification
- Food Handler Training Certificate - September 2025- September 2030
- Caregiving Certificate NCII - November 2030
Timeline
Food Service Worker
Jimmy the Greek
08.2025 - Current
Live-In Caregiver
Little Heroes Daycare
07.2024 - 08.2025
Quality Assurance Associate
ALORICA Teleservices Inc.
11.2022 - 05.2023
Customer Service Representative
ALORICA Teleservices Inc.
09.2021 - 11.2022
Food and Beverage Attendant
Thunderbird Resort & Casino
05.2008 - 01.2010
Food And Nutrition
Canadian Institute of Management And Technology
Bachelor of Arts - Public Administration
Don Mariano Marcos Memorial State University