Emylia Denis
Ottawa,Quebec
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Fairmont Chateau Laurier Health Club. Excelled in staff training and development, enhancing customer satisfaction and safety procedures. Demonstrated exceptional time management and decision-making skills, significantly improving team performance and service delivery. Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
7
7
years of professional experience
Work History
Manager
Fairmont Chateau Laurier Healthclub
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Collaborated with different departments of the hotel to find solutions to client issues.
- Became very efficient at problem solving.
- Worked independently to assure success of the company.
Sales Associate
Winners & HomeSense
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Nail Technician
Miss Dainty’s Salon
06.2018 - 06.2019
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Hosted children’s birthday parties
- Provided hair and makeup services
Education
Honours Bachelor Of Science - Biomedical Sciences
Univeristy of Ottawa
Ottawa, Ontario04.2025
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Shift scheduling
- Safety procedures
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
Fairmont Chateau Laurier Healthclub
09.2022 - Current
Sales Associate
Winners & HomeSense
11.2020 - 06.2021
Nail Technician
Miss Dainty’s Salon
06.2018 - 06.2019
Honours Bachelor Of Science - Biomedical Sciences
Univeristy of Ottawa
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