EMY LE
TORONTO,ON
Summary
Highly motivated Hospitality graduate with a minor in information Hotel Management, seeking a full-time position in hotel logistics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST TRAINING
Holiday Inn
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Shift Supervisor Trainee
Madoi Restaurant
11.2021 - Current
- Develops and fosters a workplace culture that prioritizes motivation, collaboration, constant enhancement, and a dedication to exceptional service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Manage the reservation log with accuracy and detail, making sure to note any special occasions and requests.
- Formally trained new hires, sharing and information employees about progress and achievements.
- Ensures prompt disclosure of guest satisfaction outcomes, encompassing feedback forms, comment cards.
SALES ASSISTANT
Bluebirdclothing
12.2020 - 04.2021
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Unloaded and organized delivered products in appropriate store locations.
- Reported product and price discrepancies to managers for review.
Education
High School Diploma -
LAO CAI HIGH SCHOOL
LAO CAI05.2018
DIPLOMA - HOSPITALITY MANAGEMENT
FLEMING COLLEGE
2023
Skills
- File Organization
- Adaptability
- Problem-Solving Skills
- Conflict resolution and multitasking
- Proficient in MS Office Suite (Word, Excel)
- Front Office Management
Certification
- Certified Smart Serve - 2022
- Holiday Inn Front Desk Training - 2023
- Certified CIFS food handler - 2022
- OTEC's Service Excellence Program-04/2023
Timeline
FRONT DESK RECEPTIONIST TRAINING
Holiday Inn
12.2023 - Current
Shift Supervisor Trainee
Madoi Restaurant
11.2021 - Current
SALES ASSISTANT
Bluebirdclothing
12.2020 - 04.2021
High School Diploma -
LAO CAI HIGH SCHOOL
DIPLOMA - HOSPITALITY MANAGEMENT
FLEMING COLLEGE
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