Emy Lasquite
Burnaby,BC
Summary
Hardworking and passionate job seeker with strong organizational skills , Motivated professional with extensive experience in customer service, sales and administrative tasks. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admin Assistant
World Financial Group Wfg
04.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Insurance Agent
Sunlife of Canada Ph
06.2021 - 08.2024
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
No Degree - Computer Bookeeping
Sagay Computer Institute
Philippines04-2015
Skills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Customer service
- Microsoft PowerPoint
- Office administration
- Excel spreadsheets
- Problem-solving
- Customer and client relations
- Documentation and recordkeeping
- Scheduling and calendar management
- Customer relations
- Appointment scheduling
Languages
English
Professional Working
Certification
LLQP CERTIFICATE PASSER
Timeline
Admin Assistant
World Financial Group Wfg
04.2025 - Current
Insurance Agent
Sunlife of Canada Ph
06.2021 - 08.2024
No Degree - Computer Bookeeping
Sagay Computer Institute
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