
Dynamic, trilingual operations and administration specialist with over six years of experience across finance, legal, HR, and tech-adjacent environments. Experienced in onboarding coordination, legal workflow tracking, and cross-team documentation, with a focus on accuracy and real-time issue resolution.
• Resolving advisor inquiries
• Handling large financial amounts
• Plan administration
• Administrative and call centre customer service support
• Data entry and handling inbound calls and emails regarding member profiles, insurance claims, payments, and eligibility
• Customer service, administration, human resources, and office/department coordination
• Shadowed legal and financial teams, as well as HR and recruitment processes
• Scheduling, communication, and office coordination with clients and providers
• Customer service, personal/office administration, and coordination
• Occasionally led clients during property visits
• Social media management
• Follow-up on files, advertisements, and legal documentation
• Customer service and medication management
• Open and update the pharmaceutical files