Summary
Overview
Work History
Education
Skills
LANGUAGES
Technical Proficiencies
Timeline
Generic

Emy Ibrahim

Longueuil,Canada

Summary

Dynamic, trilingual operations and administration specialist with over six years of experience across finance, legal, HR, and tech-adjacent environments. Experienced in onboarding coordination, legal workflow tracking, and cross-team documentation, with a focus on accuracy and real-time issue resolution.

Overview

4
4
years of professional experience

Work History

Financial Accounts Management

Sun Life Financial
01.2024 - 2025

• Resolving advisor inquiries

• Handling large financial amounts

• Plan administration

CONTRACT - Disability Claims and Customer Service

MSH
01.2024 - 2025

• Administrative and call centre customer service support

• Data entry and handling inbound calls and emails regarding member profiles, insurance claims, payments, and eligibility

CONTRACT - Administrative Coordinator

Carbonleo
01.2023 - 01.2024

• Customer service, administration, human resources, and office/department coordination

• Shadowed legal and financial teams, as well as HR and recruitment processes

• Scheduling, communication, and office coordination with clients and providers

CONTRACT - Administration Coordinator

Samuel Lapalme - WFG
01.2023 - 01.2024
  • HR and office administration, including recruiting and onboarding
  • Client, document, and signature follow-up
  • Maintained and improved administrative and HR systems
  • Worked autonomously in a fast-paced environment

CONTRACT - Administrative Assistant

Remax
01.2022 - 01.2023

• Customer service, personal/office administration, and coordination

• Occasionally led clients during property visits

• Social media management

• Follow-up on files, advertisements, and legal documentation

Call Center Representative

BMO Global Asset Management
01.2022 - 01.2023
  • Taking calls from clients about their profiles, bank accounts, payments, and/or any issues they might encounter
  • Followed a strict schedule in a fast-paced financial environment

Pharmacy Technician

Proxim
01.2021 - 01.2022

• Customer service and medication management

• Open and update the pharmaceutical files

CONTRACT - Sales Representative

Kwizine
01.2021 - 2022
  • Customer service and sales
  • Office coordination
  • Plans designer

Cashier

Esso
01.2020 - 01.2021
  • Customer service
  • Count and balance registers

Education

Financial Security Advisor -

AMF

Ongoing Learning -

TELUQ

Hypnosis Technician Certification -

EFPHQ

High School Diploma -

Collège Durocher St-Lambert

Skills

  • Clear written and verbal communication
  • Customer and client support (email, chat, ticket systems)
  • Handling confidential and sensitive information
  • Accurate data entry and record maintenance
  • Task prioritization and independent work
  • Working with structured data (spreadsheets, forms)
  • Learning new software and internal systems quickly
  • Process documentation and workflow coordination

LANGUAGES

French
Native or Bilingual
English
Native or Bilingual
Arabic
Professional Working

Technical Proficiencies

  • Understanding and mapping how tools, workflows, and roles interact within an organization
  • Identifying bottlenecks, failure points, and information gaps in existing processes
  • Designing or rebuilding workflows to improve accuracy, clarity, and handoffs
  • Translating operational needs into clear process documentation
  • Adapting quickly to unfamiliar systems by understanding underlying logic, not just interfaces

Timeline

Financial Accounts Management

Sun Life Financial
01.2024 - 2025

CONTRACT - Disability Claims and Customer Service

MSH
01.2024 - 2025

CONTRACT - Administrative Coordinator

Carbonleo
01.2023 - 01.2024

CONTRACT - Administration Coordinator

Samuel Lapalme - WFG
01.2023 - 01.2024

CONTRACT - Administrative Assistant

Remax
01.2022 - 01.2023

Call Center Representative

BMO Global Asset Management
01.2022 - 01.2023

Pharmacy Technician

Proxim
01.2021 - 01.2022

CONTRACT - Sales Representative

Kwizine
01.2021 - 2022

Cashier

Esso
01.2020 - 01.2021

Financial Security Advisor -

AMF

Ongoing Learning -

TELUQ

Hypnosis Technician Certification -

EFPHQ

High School Diploma -

Collège Durocher St-Lambert
Emy Ibrahim