Emrose Gumiran
Ajax,Ontario
Summary
Dynamic and results-oriented professional with a proven track record at Sugar and Crumbs, excelling in customer service excellence and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty, while maintaining high accuracy in financial transactions. Skilled in fostering positive relationships and creating engaging environments, backed by strong organizational abilities and a commitment to integrity. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Sugar and Crumbs
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Camp Counselor
YFC
10.2019 - 06.2021
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Encouraged team building to increase camaraderie, trust and rapport.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Ordered and maintained all recreational equipment.
- Prepared reports for management regarding status and progress of recreational activities.
Education
High School Diploma -
ASE 1 Scarborough
Toronto, Canada06.2024
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Cleaning and sanitizing
- Product restocking
- Work Ethic and Integrity
- Customer Assistance
- Order Taking
- Organizational abilities
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cashier
Sugar and Crumbs
06.2024 - Current
Camp Counselor
YFC
10.2019 - 06.2021
High School Diploma -
ASE 1 Scarborough
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