Emrie Collecutt
Kelowna,BC
Summary
Dynamic and dependable hospitality professional with over two years of experience at La Casa Kitchen, demonstrating strong leadership as an Assistant Manager while excelling in both back-of-house and front-of-house roles. Expertise in team coordination, customer engagement, and creating a smooth, welcoming environment contributes to overall operational success. Recognized for effective communication, adaptability, and maintaining composure during peak hours. Eager to transition fully into a front-of-house position to enhance guest experiences and cultivate a vibrant, guest-focused atmosphere.
Overview
3
3
years of professional experience
Work History
Assistant Manager
La Casa Kitchen
06.2023 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Volunteer
Salvation Army Food Bank
12.2022 - 12.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted with special events and programs.
Education
No Degree -
North Island Distance Education School
British Columbia 11-2025
Skills
- Client Needs Assessment
- Self-Confidence Development
- Board Games
- Child Safety Procedures
- Conflict Resolution
- Following Directions
- Household Chores
- Babysitting
- Housekeeping and Cleaning
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Consulting
Timeline
Assistant Manager
La Casa Kitchen
06.2023 - 08.2025
Volunteer
Salvation Army Food Bank
12.2022 - 12.2022
No Degree -
North Island Distance Education School
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