Emran Shahid
Los Angeles
Summary
Proven Car Sales Executive with a track record of enhancing dealership performance and customer satisfaction at Honda of Santa Monica. Skilled in competitor analysis and customer service, achieving top sales consultant recognition. Excels in teamwork, problem-solving, and effective communication, driving high gross sales with a focus on continuous improvement.
Well-versed in processing accurate sales transactions and providing superior customer service.
High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction, and bottom line profitability.
Driven Automotive Sales Associate focused on service, sales and quality. 11 years of success in the industry.
Overview
11
11
years of professional experience
Work History
Sales Associate
GMC Dealership
07.2022 - 08.2024
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
- Managed performance for dealerships for new and used cars, spare parts and service departments.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Achieved high gross sales by effectively following the sales process and closing numerous car deals.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Car Sales Executive
Honda of Santa Monica
07.2020 - 06.2022
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Followed established sales processes to achieve high gross sales in car transactions.
Car Sales Executive
Audi Dealership
03.2018 - 06.2020
- Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
Car Sales Executive
Honda of Santa Monica
12.2013 - 01.2018
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Achieved recognition as the top car sales consultant.
- Followed established sales processes to effectively sell new cars.
Education
High School Diploma -
Santamonica College
Santa Monica, CA06-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
GMC Dealership
07.2022 - 08.2024
Car Sales Executive
Honda of Santa Monica
07.2020 - 06.2022
Car Sales Executive
Audi Dealership
03.2018 - 06.2020
Car Sales Executive
Honda of Santa Monica
12.2013 - 01.2018
High School Diploma -
Santamonica College
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