Emon Kaur
Toronto,ON
Summary
Cloud & Infrastructure Engineer experienced in managing enterprise hybrid environments across Microsoft Azure, Windows Server, VMware, and Microsoft 365. Achieved automation of infrastructure operations through PowerShell, enhancing incident resolution and supporting high-availability production systems. Focused on driving cloud transformation initiatives and improving system reliability and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator, Infrastructure
Goodmans LLP
12.2024 - Current
- Managed enterprise hybrid infrastructure spanning Windows Server, VMware, and Microsoft Azure, ensuring seamless operations.
- Support Azure-based identity and cloud services (Entra ID, M365) to enable secure hybrid access.
- Administered VMware environments, overseeing VM lifecycle management, host patching, and performance optimization to enhance system stability.
- Manage NetApp SAN storage, including LUN provisioning and production restore operations.
- Own backup and disaster recovery strategy using Commvault, ensuring successful restore validation and DR readiness.
- Monitored infrastructure with SCOM/PRTG, proactively identifying and resolving performance issues to maintain optimal uptime.
- Develop PowerShell automation for infrastructure provisioning, configuration auditing, and operational efficiency.
- Led incident management and root cause analysis (RCA) for critical production issues.
- Collaborate with vendors and internal stakeholders to deliver long-term fixes and improve system reliability.
- Contribute to cloud readiness and modernization initiatives, aligning on-prem systems with Azure architecture.
Junior System Administrator
Triella Corp.
05.2024 - 08.2024
- Managed Azure infrastructure and Microsoft 365 administration for identity, security, and access management.
- Supported multi-tenant environments (Azure, VMware, Microsoft 365) in an MSP setting.
- Automated administrative and operational tasks with PowerShell and Python, minimizing manual effort and enhancing accuracy.
- Performed cloud migrations (on-prem to Azure/M365) improving system availability and scalability.
- Conducted root cause analysis and performance troubleshooting across compute, storage, and network layers.
- Maintained SSO and MFA configurations with DUO and Google Authenticator to secure user access.
- Delivered L2/L3 support while consistently meeting SLA targets.
IT Support Engineer
Triella Corp.
08.2022 - 05.2024
- Delivered L1/L2 support for Windows, Microsoft 365, and Azure, enhancing user satisfaction and system reliability.
- Managed Active Directory and Entra ID, including user provisioning, policies, and access control.
- Resolved Exchange Online and email infrastructure issues, ensuring seamless communication for users.
- Administered network services (DNS, DHCP, VPN) and endpoint systems.
- Implemented Group Policies to improve security and user experience.
- Developed technical documentation and knowledge base articles, streamlining access to information and improving team efficiency.
Technical Support Engineer
Incedo Inc.
Gurugram, India
09.2019 - 08.2021
- Provided 24/7 enterprise technical support in high-availability environment, minimizing downtime.
- Managed escalations via ServiceNow and Zendesk, achieving timely resolution for critical issues.
- Conducted root cause analysis and implemented preventive solutions, enhancing system reliability.
Education
Post Graduation Diploma - Project Management IT
Seneca College of Applied Arts And Technology
North York05-2022
B.Tech (Bachelors of Technology) - Information Technology
Changidarh Group of Colleges
Mohali, Punjab05-2020
Skills
- Microsoft Azure (IaaS, PaaS, IAM, Monitoring)
- Entra ID (Azure AD), Hybrid Identity, SSO, MFA
- Microsoft 365 (Exchange Online, Teams)
- Windows Server (2016–2022)
- VMware vSphere/ESXi, vCenter
- Hyper-V, Citrix VDI
- NetApp SAN (Storage, LUN provisioning)
- PowerShell (Advanced automation, AD, VMware)
- Python (basic automation)
- SCOM, PRTG Network Monitor
- Microsoft Defender, Mimecast, SentinelOne
- Commvault (backup, restore, replication, DR testing)
- Networking basics DNS, DHCP, VPN, TCP/IP
- Firewalls, Load Balancers (Citrix NetScaler)
- Incident & Change Management (ITIL)
- Root Cause Analysis (RCA)
- SLA-driven support (L1–L3)
Certification
- Microsoft Certified: Windows PowerShell – Foundation Skills
- Microsoft AZ-900 (In Progress)
Affiliations
- Hybrid Cloud Migration – Exchange to Microsoft 365
-Migrated 57 mailboxes from on-prem Exchange to Microsoft 365
-Configured hybrid mail flow, validated infrastructure readiness, and executed user cutover - Infrastructure Automation using PowerShell
-Automated Active Directory user provisioning and VMware operations
-Reduced manual workload and improved operational consistency - Backup & Recovery Optimization
-Enhanced recovery processes using Commvault and Volume Shadow Copy (VSS)
-Improved recovery time and reduced dependency on storage-level restores
Timeline
Administrator, Infrastructure
Goodmans LLP
12.2024 - Current
Junior System Administrator
Triella Corp.
05.2024 - 08.2024
IT Support Engineer
Triella Corp.
08.2022 - 05.2024
Technical Support Engineer
Incedo Inc.
09.2019 - 08.2021
Post Graduation Diploma - Project Management IT
Seneca College of Applied Arts And Technology
B.Tech (Bachelors of Technology) - Information Technology
Changidarh Group of Colleges