Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Emnet Zerihun

Kingston,ON

Summary

A hardworking and passionate worker with a strong background in customer service and hospitality industry. Self-employment has also honed my interpersonal, multitasking, and proactive problem-solving skills. I am highly adaptable and eager to learn in any work environment, and I am confident in my ability to adapt and contribute effectively in any new setting quickly.

Overview

5
5
years of professional experience

Work History

Retail Associate and Baker

Tim Hortons
Kingston, ON
08.2022 - Current
  • Prepared and served a variety of food and drink items to meet customer specifications in a fast-paced environment.
  • Greeted customers, answered inquiries about menu items and specials, and provided excellent service.
  • Operated the cash register to process customer payments.
  • Baked consistent quality items as per the store's standard.
  • Collaborated with team members to ensure smooth bakery operations and task completion.Adhered to strict sanitation and food safety guidelines.
  • Operated dishwashing and sanitizing equipment following manufacturer instructions.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.

Customer Service Representative

Farm Boy
Kingston, Ontario
08.2023 - 10.2024
  • Assisted customers with product selection, order processing, billing, returns, exchanges, and technical support.
  • Resolved complex issues by collaborating with various departments to deliver effective solutions tailored to customer needs.
  • Fostered strong customer relationships through personalized assistance and dedicated support
  • Boxed and stocked new products.
  • Assisted bakers with finalizing bakery items.

Social worker

Grace Social Work Services
01.2022 - 05.2023
  • Working with the client to identify their needs and plan interventions
  • Assisting older adults and persons with disabilities in facilitating independent daily living.

Ice-cream and Cake Shop Owner

Self-employed
Addis Ababa, Ethiopia
03.2021 - 01.2022
  • Experienced baker with a passion for creating delicious pastries and ice cream
  • Developed new recipes and flavors for seasonal menus
  • Great feedback from valued customers
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility, and successfully managed a small-scale bakery and ice cream shop
  • Proved successful working within tight deadlines and a fast-paced environment.

Personal Assistant

GIZ [Deutsche Gesellschaft Fur International]
, Ethiopia
09.2019 - 01.2021
  • Communicated with internal departments, vendors, and contractors to discuss schedules, project requirements, and upcoming appointments
  • Adept at managing calendars, scheduling appointments, and coordinating meetings, ensuring that all commitments are met in a timely manner
  • Displayed absolute discretion in handling confidential information
  • Proficient in various software applications
  • Social media management.

Personal Assistant

Nordic Medical Center (NMC)
, Ethiopia
  • Supporting the formation of a social work team and identifying areas for social work intervention
  • Provided general administrative support, including scheduling meetings, making travel arrangements, and managing documentation
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued service
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
  • Participated in team meetings and staff training sessions.

Education

11.2021

08.2021

06.2019

Skills

  • Cooking: Pastry, snacks, ice cream making, and recipe development
  • Strong verbal and written communication
  • Organization and time management
  • Attention to detail
  • Multitasking
  • Flexibility
  • Adaptability
  • Problem-solving
  • Working in multicultural settings
  • Social media management

Hobbies and Interests

I am dedicated to maintaining a healthy and active lifestyle through regular workouts and finding inspiration and guidance through consistently reading the Holy Bible.

Timeline

Customer Service Representative

Farm Boy
08.2023 - 10.2024

Retail Associate and Baker

Tim Hortons
08.2022 - Current

Social worker

Grace Social Work Services
01.2022 - 05.2023

Ice-cream and Cake Shop Owner

Self-employed
03.2021 - 01.2022

Personal Assistant

GIZ [Deutsche Gesellschaft Fur International]
09.2019 - 01.2021

Personal Assistant

Nordic Medical Center (NMC)

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Emnet Zerihun