Emna Nouri
Laval,QC
Summary
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Overview
12
12
years of professional experience
Work History
Directer of Communication /Sales Representative
Quebec Contact Inc
Laval , QC
06.2023 - 08.2024
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided personalized service to build relationships with customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Researched potential customers using various sources such as public records, web searches.
Assistant Manager /Merchandising Manager
Banana Republic
Laval , QC
08.2018 - 06.2023
- Review the sales space by creating a suitable staging for the theme of the new collection, by proceeding with the setup, in order to arouse customers' curiosity and optimize store sales.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created seasonal and promotional displays to maximize sales and profits.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
District Merchandise Manager
Reitmans
Montreal , QC
02.2016 - 01.2018
- Developed and implemented strategies for driving sales growth across multiple districts.
- Assigned tasks to store personnel, monitored progress, and ensured compliance with company policies.
- Created detailed reports of district-level performance metrics and presented them to senior management.
- Ensured that all merchandising displays were aligned with corporate guidelines.
- Trained store managers on proper merchandising techniques and best practices.
- Collaborated closely with regional managers to coordinate activities across stores within the district.
- Led weekly meetings with store teams to discuss upcoming promotions and events, review sales goals.
Assistant Manager
Reitmans
Montreal , QC
01.2015 - 01.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
RW&CO
01.2013 - 01.2014
- Conducted product placements, set up displays and trained staff during training sessions
- Managed boutique, stock, and customer order supervision and reception.
- Provided guidance and support to the sales team while establishing efficient sales processes
- Increased team productivity through effective training and supervision.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Interior Design -
Compétence 2000
Laval, QC06-2014
High School Diploma -
Horizon Jeunesse
Laval, QC08-2009
Skills
- Sales Development
- Territory Management
- Territory sales
- Lead prospecting
- Account Management
- Sales expertise
- Cold-calling
- Upselling and Cross Selling
- Interpersonal communication skills
- B2B and B2C sales
- Customer Relations
- Customer Engagement
- Relationship Building
- Customer care
- Excellent communication skills
- Problem-Solving
- Positive and professional
- Office Administration
- Events Coordination
References
- Denis Courchesne, 514-827-4007, President, Quebec Contact INC.
- Elita Torres,514-880-1740 Directrice de District, Banana Republic
Hobbies and Interests
- Passionnée du plein air
- Musique et danse
- Activité physique
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Directer of Communication /Sales Representative
Quebec Contact Inc
06.2023 - 08.2024
Assistant Manager /Merchandising Manager
Banana Republic
08.2018 - 06.2023
District Merchandise Manager
Reitmans
02.2016 - 01.2018
Assistant Manager
Reitmans
01.2015 - 01.2016
Assistant Manager
RW&CO
01.2013 - 01.2014
Interior Design -
Compétence 2000
High School Diploma -
Horizon Jeunesse
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