Emna Djebali
Gatineau,Québec
Summary
Over 7 years experience in customer service. Excellent communication, interpersonal and problem solving skills. Proficiency using various computerized systems. Detailed oriented, able to multitask and work in a fast paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
E-Commerce Product Sales Manager
Heavenly Lashes
03.2020 - 03.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
agent customer service
Millennium Solution
01.2021 - 02.2022
- Millennium solution -assist customer, listen to their request
- Help them place their order and answer all questions
- Troubleshoot, to fix machine - give them information about the products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Make secure transactions.
waitress
Ariana, Restaurant
01.2019 - 01.2020
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Cosmetics Sales Representative
Shopper Drug Mart
01.2017 - 08.2018
- Welcome customers, listen to their requests
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Answer phone calls and guide customers.
- Take appointment for customers and apply make up
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Demonstrator
Elizabeth
01.2016 - 01.2018
- Greets and assists customers with various inquiries regarding cosmetic products
- Provides excellent customer service while assisting clients with their purchases
- Promotes the various Elizabeth Arden products to customers entering the store
- Assistes with Point of Sale transactions.
Front Desk Clerk
Mehary Five Star Hotel
01.2013 - 01.2016
- Responsible for taking guest reservations and ensuring that the bookings were correct
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Directs guest to the various hotel services that meet their needs
- Assists with various administrative tasks to support the front desk day to day functions.
Education
V - Vocational
Western Quebec Carrier Center
Aylmer, QC04.2022
Certificate in Entrepreneurship - Starting A Business
Trait D'union
Montreal, QC01.2019
Diploma - Bachelor Literary
Institut Mahmoud El Messadi T2 Hay Thadhamen.
Tunisia06.2009
Skills
- Campaign Conceptualization
- Website Promotion
- Customer Loyalty
- Reading Comprehension
Languages
English
Full Professional
French
Full Professional
German
Professional Working
Arabic
Native or Bilingual
Timeline
agent customer service
Millennium Solution
01.2021 - 02.2022
E-Commerce Product Sales Manager
Heavenly Lashes
03.2020 - 03.2022
waitress
Ariana, Restaurant
01.2019 - 01.2020
Cosmetics Sales Representative
Shopper Drug Mart
01.2017 - 08.2018
Demonstrator
Elizabeth
01.2016 - 01.2018
Front Desk Clerk
Mehary Five Star Hotel
01.2013 - 01.2016
V - Vocational
Western Quebec Carrier Center
Certificate in Entrepreneurship - Starting A Business
Trait D'union
Diploma - Bachelor Literary
Institut Mahmoud El Messadi T2 Hay Thadhamen.
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