Emna Allagui
Cowansville,Quebec
Summary
Proactive professional specializing in Banking, Education, and Business Development with significant experience in customer relationship management and financial analysis. Excelled in managing high-volume transactions, developing innovative lesson plans, and achieving sales goals. Offering strong skills in financial record keeping, and bilingual communication.
Overview
21
21
years of professional experience
Work History
Bank Teller
RBC Royal Bank
07.2021 - 02.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
English Teacher
Maarif International School of Tunisia
09.2018 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Manager of Business Development and Sales
My Father's Business
01.2003 - 01.2017
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
Education
Master of Science - Financial Analysis
University of Teluq
Québec, QC11.2025
Master of Science - Business Management Co-op
Toronto School of Management
Toronto, ON09.2022
Master of Arts - English Translation
University of Manouba
Tunisia 09.2018
Agregation in English - English Language, Literature And Civilization
University of Manouba
Tunisia09.2017
Bachelor of Arts - English Language, Literature And Civilization
University of Manouba
Tunisia06.2017
Skills
- Professionalism and Courtesy
- Customer relationship development
- Sales and Cross-Selling
- Customer Relationship Management (CRM)
- Banking
- Accounting systems and software
- Business Development
- Financial record keeping
- Financial Analysis
- Bilingual in English and French
- Sales expertise
- Financial Advising
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Bank Teller
RBC Royal Bank
07.2021 - 02.2024
English Teacher
Maarif International School of Tunisia
09.2018 - 02.2020
Manager of Business Development and Sales
My Father's Business
01.2003 - 01.2017
Master of Science - Financial Analysis
University of Teluq
Master of Science - Business Management Co-op
Toronto School of Management
Master of Arts - English Translation
University of Manouba
Agregation in English - English Language, Literature And Civilization
University of Manouba
Bachelor of Arts - English Language, Literature And Civilization
University of Manouba
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