Emmy Grace Hernandez Freschi
Rocklin
Summary
Dynamic customer service professional with a proven track record at International Culture Exchange Group. Recognized for exceptional teamwork and problem-solving skills. My attention to detail and friendly demeanor foster positive guest experiences, while my adaptability ensures efficient operations. Committed to excellence and continuous improvement.
Overview
2
2
years of professional experience
Work History
Guest and Customer Service
International Culture Exchange Group
10.2022 - 02.2025
- Worked while in High School.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Greeted Guests, Ticket scanning, and assist with information.
- Assisted with the Ice Skating rink. Helped guests with their skates, and on the ice. Scanned tickets, waivers, and clean-up.
- Worked as a Character Mascot and Support to other Character Mascots.
- Assisted with line control.
- Assisted with Santa Photos and Character Photos.
- Assisted with Load out, Packing and inventory count.
- Assisted with printing, cutting and laminating all Staff, Vendor and Media Badges.
- I have been working with this event for most of my life and the past few years, officially employed with Imaginarium.
Education
High School Diploma -
Sierra College
Rocklin, CA05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Accomplishments
Maintained a 4.0 GPA throughout high school.
Timeline
Guest and Customer Service
International Culture Exchange Group
10.2022 - 02.2025
High School Diploma -
Sierra College
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