Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emmy Smith

Victoria,BC

Summary

Cheerful and upbeat professional with history of exceeding client expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

6
6
years of professional experience

Work History

Client Services Assistant

University of Victoria
Victoria, BC
08.2022 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided crisis intervention when needed by utilizing deescalation techniques and active listening skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Directed clients to essential services based on in-depth knowledge of the area.

Supervisor

Starbucks
Victoria, BC
08.2019 - 08.2022
  • Established and enforced clear goals to keep employees working collaboratively.
  • Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.

Education

Mental Health And Addictions Certificate

Camosun College
Victoria, BC
06-2025

High School Diploma -

Artemis Place
Victoria, BC
06-2017

Skills

  • Crisis intervention
  • Knowledgeable about local resources
  • Trauma-informed
  • Customer service
  • Time management
  • Mental health support

References

References available upon request.

Timeline

Client Services Assistant

University of Victoria
08.2022 - Current

Supervisor

Starbucks
08.2019 - 08.2022

Mental Health And Addictions Certificate

Camosun College

High School Diploma -

Artemis Place

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Emmy Smith