Emmy Nguyen

Sold memberships and upsell packages

Clean and unkept gym equipments and merchandise

Built relationships with clients

• Managed daily operations for a beauty salon, coordinated daily scheduling and client appointments, and identify opportunities to enhance the customer experience
• Builded and retained 430+ clientele
• Attended an average of 5 clients per day providing professional hairdressing services and customer satisfaction
• Conducted inventory and maintained a complete stock of hair care products to supply the customers and promote sales
• Promptly field all incoming calls and scheduled client appointments
• Maintained high standards of customer service and professionalism

• Achieved high customer satisfaction for hair care services
• Collaborated with coworkers and tradeshows to ensure the delivery of efficient, high-quality service
• Reviewed weekly inventory charts and recorded facility needs
• Implemented technical skills to enhance employee customer service

• Analyzed clients' hair and other physical features to determine recommended beauty products
• Scheduling and handling client appointments and stylists bookings
• Product inventory and retail sales