Emmy Eric
Summary
Service-oriented community and social services professional with over 5 years of experience in program coordination for vulnerable populations. Expertise in conducting assessments, managing client services, and collaborating with community partners. Proven ability in supervising volunteers, facilitating community programs, and addressing barriers related to health, housing, and employment. Holds a master's degree in health industry administration, a social service worker diploma, and a sociology degree, with a commitment to inclusive, person-centered service delivery.
Overview
2027
2027
years of professional experience
Work History
Service Navigator & Intake Coordinator
Hospitality Training Centre
Toronto
09.2025 - 03.2026
- Managed client caseloads and conducted comprehensive needs assessments for individuals facing employment, financial, housing, and social barriers.
- Coordinated service plans and connected clients to community resources, health services, housing supports, and employment programs.
- Maintained accurate case notes, reports, and confidential client records using Salesforce and other databases.
- Supported program operations through scheduling, participant tracking, data collection, and service monitoring.
- Collaborated with internal teams and external community agencies to improve service outcomes.
- Facilitated information sessions and provided ongoing coaching and support to clients.
- Assisted with program evaluation, reporting, and continuous quality improvement initiatives.
Program Coordinator
CultureLink Settlement and Community Services
Toronto
06.2023 - 05.2024
- Delivered community-based support services to newcomers and vulnerable individuals.
- Conducted client assessments and developed individualized service plans.
- Coordinated workshops, support groups, and community engagement activities.
- Connected clients with housing, employment, settlement, healthcare, and social services.
- Maintained partnerships with community agencies and service providers.
- Supported documentation, reporting, and program evaluation activities.
Administrative Coordinator
Mennonite New Life Centre
Toronto
2018 - 2019
- Coordinated scheduling for client appointments and community programs.
- Communicated with clients to address inquiries and provide support.
- Maintained accurate records of client interactions and services provided.
- Assisted in organizing community outreach events and workshops.
- Collaborated with team members to enhance service delivery methods.
- Developed training materials for new administrative staff members.
Education
Master of Arts - Health Administration
Master of Health Industry Administration
Toronto, ON10-2025
GED -
George Brown College
Toronto, ON06-2023
Bachelor of Arts - Bachelor of Arts in Sociology
University of Dar-es-Salaam
Tanzania11-2006
Skills
- Community Support Services
- Program Coordination & Service Delivery
- Staff & Volunteer Leadership
- Client Assessment & Case Management
- Disability & Senior Services Support
- Budget & Resource Coordination
- Community Partnerships
- Quality Improvement
- Team Supervision & Training
- Scheduling & Workforce Coordination
- Conflict Resolution
- Health & Safety Compliance
- Mental Health & Addictions Awareness
- Documentation & Reporting
- Program Evaluation
- Trauma-Informed Practice
- Strengths-Based Approach
- Microsoft Office Suite
- Salesforce, SharePoint & Database Systems
Timeline
Service Navigator & Intake Coordinator
Hospitality Training Centre
09.2025 - 03.2026
Program Coordinator
CultureLink Settlement and Community Services
06.2023 - 05.2024
Administrative Coordinator
Mennonite New Life Centre
2018 - 2019
Master of Arts - Health Administration
Master of Health Industry Administration
GED -
George Brown College
Bachelor of Arts - Bachelor of Arts in Sociology
University of Dar-es-Salaam