Emmy Bonhomme
Ottawa,ON
Summary
Driven and detail-oriented professional with a proven track record at Auto Surgery, excelling in event planning and customer service. Demonstrated ability to enhance office efficiency and handle customer inquiries with a positive attitude. Skilled in file management and fostering teamwork, significantly strengthening community bonds and improving customer satisfaction. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
1
1
year of professional experience
Work History
Volunteer
Its Time Event 2024
04.2024 - 04.2024
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Assisted in planning and executing events to raise vital funds for community programs.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Developed communication strategies to promote charity events.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Volunteer
Ottawa Food Bank
01.2024 - 03.2024
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Secretary to the General Manager
Auto Surgery
07.2023 - 08.2023
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Assisted customers with French-language inquiries in a timely and professional manner.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained and managed customer files and databases.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree -
Ecole Catholique Beatrice Desloges
Ottawa, ON06.2026
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Answering Phones
- Event Planning
- Flexible Schedule
- Fast Learner
- Friendly and Professional
- File Management
- Problem-Solving
- Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Volunteer
Its Time Event 2024
04.2024 - 04.2024
Volunteer
Ottawa Food Bank
01.2024 - 03.2024
Secretary to the General Manager
Auto Surgery
07.2023 - 08.2023
No Degree -
Ecole Catholique Beatrice Desloges
Similar Profiles
SAI SHREYA V TSAI SHREYA V T
'MISS FRESHERS CIVIL 2024' at Actively participated in Freshers Event 2024'MISS FRESHERS CIVIL 2024' at Actively participated in Freshers Event 2024
Edna GohEdna Goh
The Coffee Bean And Tea Leaf at Internship ( 2024 July-2024Dec)/Part-Time ManagerThe Coffee Bean And Tea Leaf at Internship ( 2024 July-2024Dec)/Part-Time Manager
Tyler HerzlichTyler Herzlich
Brand Ambassador at Prime Time Event StaffingBrand Ambassador at Prime Time Event Staffing