Emmery Yakowchuk
Edmonton,AB
Summary
Dynamic retail professional at Plato's Closet, excelling in customer service and problem-solving. Recognized for driving customer loyalty through exceptional communication and compassion. passionate about stocking and maintaining store organization, contributing to a welcoming shopping environment that enhances overall customer satisfaction.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Also experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Platos's Closet
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer servi
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Childcare Provider
Friends
10.2020 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Introduced children to educational games and activities to boost learning.
Footwear Sales Associate
Sport Chek
08.2022 - 06.2024
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Drove team revenue totals by bringing in top sales numbers.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Processed incoming shipments efficiently, updating inventory records accurately for seamless stock management.
- Demonstrated exceptional communication skills when presenting product features and benefits to customers.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Provided expert guidance on proper footwear sizing, fit, and care to ensure optimal comfort for customers.
- Built trusting relationships with coworkers, fostering a positive work environment conducive to collaboration.
Education
High School Diploma -
St. Francis Xavier High School
Edmonton, AB06-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Compassion
- Dedication
- Flexible schedule
- Stocking and receiving
- Store maintenance
- Phone etiquette
- communication
- creativity
Certification
- Certified [first aid certification includes AED and CPR level C ], [Big Hearts First Aid] - [April 30 2025- April 29 2028]
Timeline
Retail Sales Associate
Platos's Closet
05.2024 - Current
Footwear Sales Associate
Sport Chek
08.2022 - 06.2024
Childcare Provider
Friends
10.2020 - Current
High School Diploma -
St. Francis Xavier High School
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