Emmersen Lashley
Burlington
Summary
Adept at transforming visions into reality, I leveraged my adaptability and product knowledge at Fortinos Supermarket to exceed customer expectations in cake design, achieving a high satisfaction rate. My experience at Ledkilla honed my problem-solving skills, ensuring merchandise quality and effective customer communication. I thrive in dynamic environments, bringing reliability and keen attention to detail to every project.
Overview
6
6
years of professional experience
Work History
Merchandiser
Ledkilla
01.2017 - 01.2023
- Removed damaged items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Worked as an assistant at a booth at various comic cons
- Answered customer questions regarding store merchandise, department information, and pricing.
Cake Decorator
Fortinos Supermarket
10.2021 - 05.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques.
Education
Bachelor of Arts - Political Science
Queen's University
Kingston, ON04-2027
High School Diploma -
Burlington Central High School
Burlington, ON06-2023
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Time management
- Multitasking
- Customer service
- Product knowledge
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Cake Decorator
Fortinos Supermarket
10.2021 - 05.2022
Merchandiser
Ledkilla
01.2017 - 01.2023
Bachelor of Arts - Political Science
Queen's University
High School Diploma -
Burlington Central High School
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