Emmelina Gonzalez
La Habra,CA
Overview
6
6
years of professional experience
Work History
Cashier
Best Bargain
La Habra, California
06.2021 - 10.2023
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Developed expertise in inventory management, facilitating stock replenishment, and organization.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to enhance store merchandising and presentation standards.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
Medical Assistant
UCI Health
Orange, California
03.2024 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Educated patients on treatment plans and provided health-related information.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Utilized electronic health record systems to document patient interactions accurately.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Managed appointment scheduling and maintained the clinic's calendar system.
Medical Assistant
Women and Family Clinic
La Habra, California
09.2023 - 12.2023
- Assisted in women's health exams, including Pap smears, pelvic exams, prenatal checkups, and ultrasounds.
- Provided emotional support to patients during sensitive visits and procedures.
- Prepared and organized patient records for efficient access during consultations.
- Maintained sterile environments and organization of examination rooms and medical supplies.
- Collaborated with team members to streamline patient intake processes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
Server
Sunnycrest senior living
Fullerton, California
09.2019 - 01.2020
- Provided attentive service to residents in a senior living community.
- Maintained cleanliness and organization of dining areas.
- Responded promptly to resident requests and dietary preferences.
- Trained new staff on service protocols and customer interactions.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Medical Assistant
North-west College
Anaheim, CA12-2023
High School Diploma -
Sonora High School
La Habra, CA05-2018
Skills
- Venipuncture and phlebotomy
- Specimen collection
- Sterile Technique
- CPR
- Patient communication and confidentiality
- Time management and professionalism
- Attention to detail
- Patient scheduling
- Customer service
- Direct patient care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Community Involvement
Bread of Angels, St.Angela Merici Catholic Church, Brea CA- volunteer
- Set up and distributed food to the homeless
- Assisted with event organization and cleaning
Sonora High school- Farm Tours Program
- Education children about agriculture and animal care
- Led farm tours, cleaned facilities and helped coordinate school visits
Timeline
Medical Assistant
UCI Health
03.2024 - Current
Medical Assistant
Women and Family Clinic
09.2023 - 12.2023
Cashier
Best Bargain
06.2021 - 10.2023
Server
Sunnycrest senior living
09.2019 - 01.2020
High School Diploma -
Sonora High School
Medical Assistant
North-west College