Emmaunella Essien
Brampton,ON
Summary
Accomplished Customer Service Representative with a proven track record at Tim Hortons, excelling in conflict resolution and customer relations. Demonstrated ability to enhance customer loyalty and satisfaction through expert problem-solving and active listening. Skilled in money handling and adept at transforming high-stress situations into positive customer experiences, significantly improving retention rates.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tim Hortons
01.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
All Needs Supermarket
07.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Wesley Girls Senior High School
09.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Money handling abilities
Languages
English
Professional Working
Reading of the Bible
She likes reading the bible as her hobbie because she likes the bible as her hobbie.
She likes also listening to Music aswell .
Timeline
Customer Service Representative
Tim Hortons
01.2022 - 06.2023
Customer Service Representative
All Needs Supermarket
07.2019 - 08.2021
High School Diploma -
Wesley Girls Senior High School
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