Emmanuvel Biju Tholath
Saskatoon,SK
Summary
Professional with focus on lead generation and business development. Adept at identifying and nurturing potential leads, fostering strong client relationships, and driving business growth. Known for collaborative approach and reliability in adapting to changing business needs. Strong skills in CRM management and strategic communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
VINYL GUYS FENCE AND DECK
03.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Crew Trainer
Mc Donald's
10.2023 - 02.2025
- Dedicated Crew Trainer with experience in training and mentoring team members to uphold McDonald's service standards
- Skilled in customer service, teamwork, and operational efficiency in a fast-paced environment
- Proven ability to coach employees, improve workflow, and ensure a positive dining experience for guests
- Trained new and existing crew members on McDonald's procedures and service standards
- Provided hands-on coaching to improve efficiency and teamwork
- Ensured high-quality food preparation and adherence to safety regulations
- Assisted in managing front counter, drive-thru, and kitchen operations
- Monitored employee performance and provided constructive feedback
- Maintained cleanliness and organization in work areas
- Delivered excellent customer service and resolved concerns effectively
- Supported management in enhancing operational processes and team morale
Front Counter Supervisor
Sky steak house
06.2023 - 02.2025
- EXPERIENCED FRONT COUNTER SUPERVISOR WITH A STRONG BACKGROUND IN CUSTOMER SERVICE, TEAM LEADERSHIP, AND RESTAURANT OPERATIONS
- SKILLED IN HANDLING CUSTOMER INQUIRIES, MANAGING FRONT-LINE STAFF, AND ENSURING SMOOTH SERVICE FLOW
- ADEPT AT MAINTAINING HIGH STANDARDS OF CLEANLINESS, ORDER ACCURACY, AND OVERALL, GUEST SATISFACTION IN A FASTPACED DINING ENVIRONMENT
- SUPERVISED FRONT COUNTER OPERATIONS, ENSURING EXCELLENT CUSTOMER SERVICE
- TRAINED AND GUIDED STAFF TO MAINTAIN EFFICIENCY AND PROFESSIONALISM
- MANAGED ORDER PROCESSING, CASH HANDLING, AND POS SYSTEM OPERATIONS
- RESOLVED CUSTOMER CONCERNS QUICKLY TO ENHANCE GUEST SATISFACTION
- ENSURED RESTAURANT CLEANLINESS AND COMPLIANCE WITH HEALTH AND SAFETY REGULATIONS
- ASSISTED IN INVENTORY MANAGEMENT AND STOCK REPLENISHMENT
- COORDINATED WITH KITCHEN STAFF TO ENSURE TIMELY FOOD DELIVERY
- SUPPORTED MANAGEMENT IN DAILY OPERATIONAL TASKS AND STAFF SCHEDULING
Accounting Coordinator
Tc jewellery-india
08.2019 - 06.2022
- ORGANIZED AND DETAIL-FOCUSED ACCOUNTING COORDINATOR WITH EXPERIENCE IN HANDLING FINANCIAL RECORDS, PROCESSING PAYMENTS, AND KEEPING ACCOUNTS ACCURATE
- SKILLED IN TRACKING SALES, MANAGING INVOICES, AND HELPING WITH FINANCIAL REPORTS
- GOOD AT SOLVING PROBLEMS, STAYING ORGANIZED, AND MAKING SURE EVERYTHING RUNS SMOOTHLY IN BUSINESS FINANCES
- RECORDED DAILY SALES AND TRACKED BUSINESS EXPENSES
- MANAGED INVOICES, PAYMENTS, AND KEPT FINANCIAL RECORDS UP TO DATE
- CHECKED ACCOUNTS TO MAKE SURE ALL NUMBERS WERE CORRECT
- HELPED PREPARE FINANCIAL REPORTS FOR BUSINESS PLANNING
- KEPT IMPORTANT DOCUMENTS ORGANIZED FOR AUDITS AND REVIEWS
- WORKED WITH MANAGEMENT TO IMPROVE FINANCIAL PROCESSES
- HANDLED CUSTOMER BILLING AND FIXED PAYMENT ISSUES
- ENTERED FINANCIAL DATA ACCURATELY INTO ACCOUNTING SYSTEMS
Education
DIPLOMA - GENERAL BUSINESS
Niagara College
Niagara-on-the-Lake, ON01.2025
HIGHER SECONDARY - COMMERCE
Bethania
01.2022
Skills
- Planning and organizing
- Social media planning
- Copywriting
- CMS management
- Social media analysis
- Marketing management
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
- Sales expertise
- Sales presentations
Languages
English
Professional Working
Certification
VIOLIN 5th grade
PROJECT MANAGEMENT
1 YEAR EXPERIANCE CERTIFICATE IN MAC DONALD'S
Timeline
Sales Representative
VINYL GUYS FENCE AND DECK
03.2025 - Current
Crew Trainer
Mc Donald's
10.2023 - 02.2025
Front Counter Supervisor
Sky steak house
06.2023 - 02.2025
Accounting Coordinator
Tc jewellery-india
08.2019 - 06.2022
DIPLOMA - GENERAL BUSINESS
Niagara College
HIGHER SECONDARY - COMMERCE
Bethania
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