Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Wilson Mbiah

Riyadh,Dharaht Laban

Summary

Results-driven professional with over 10 years of experience in operations, customer service, Transport, data analysis, and team leadership across retail, hospitality, and administrative sectors. Adept at optimizing processes, managing inventory, and delivering exceptional customer experiences in fast-paced environments. Demonstrated ability to lead diverse teams, drive operational efficiency, and implement data-driven solutions. Passionate about Amazon’s customer-obsessed culture, I am eager to contribute strategic problem-solving and leadership at Amazon Saudi to ensure seamless fulfillment operations and exceed performance goals.

Overview

12
12
years of professional experience

Work History

Expeditor and Waiter

MJS (BlackTap) Restaurant
03.2025 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Managed end-to-end order fulfillment, coordinating online orders, kitchen operations, and driver dispatch to ensure timely delivery.
  • Implemented quality checks before dispatch, achieving a 98% order accuracy rate and boosting customer satisfaction.
  • Trained new staff on digital order systems, enhancing team efficiency.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Trained new expeditors and food runners according to company policies and standards.

Independent Driver-Partner

Uber
09.2018 - 12.2024
  • Achieved safe driving records by consistently following traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customers on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Managed customer interactions with high satisfaction ratings.
  • Managed approximately 30 incoming ride and delivery requests on a daily basis.

Data Analyst and Certificate Clerk

Births & Deaths Registry of Ghana
09.2021 - 08.2023


  • Issuing Certificates.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Analyzed and recorded operational data, ensuring accuracy for certification processes, reducing errors by 15% through proactive discrepancy resolution.
  • Streamlined data collection and certificate issuance workflows, improving turnaround time by 20% to enhance customer satisfaction.
  • Collaborated with cross-functional teams to maintain compliance with regulatory standards, demonstrating ownership of critical administrative processes.

Boutique Sales Executive & Field Supervisor

Mr Price
02.2016 - 10.2018
  • Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
  • Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
  • Led a team of 10 sales associates to achieve monthly sales targets, increasing revenue by 25% through advanced sales techniques and upselling strategies.
    • Oversaw inventory management and stock rotation, maintaining 99% inventory accuracy through regular stock counts and reconciliations.
    • Enhanced guest experience by implementing visual merchandising standards, contributing to a 30% increase in customer loyalty metrics.


Technical Sales Assistant- Computer Hardware

PC Direct
04.2013 - 12.2015
  • Managed financial transactions and inventory processes, ensuring accurate cash handling and reporting to senior management.
  • Resolved customer and staff complaints swiftly, maintaining a positive store environment and improving customer retention by 15%.
  • Supported operational efficiency by streamlining floor plan setups and camera installations, reducing setup time by 12%
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer relationships, handling complaints from both staff and customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Business Administration And Management

Ghana Communication Technology University
PMB 100, Accra-North
11-2021

High School Diploma -

Accra Senior High School
Accra, Ghana
06-2012

Skills

  • Operational Excellence: Streamlined workflows, inventory management, and stock reconciliation to enhance efficiency and accuracy
  • Leadership & Team Motivation: Guided cross-functional teams, trained staff, and fostered collaboration to achieve operational targets
  • Data Analysis & Problem-Solving: Leveraged data insights to resolve discrepancies and improve process accuracy
  • Customer Obsession: Delivered outstanding guest experiences, consistently achieving high customer satisfaction ratings
  • Technology Proficiency: Skilled in process automation, digital order systems, and hardware/software troubleshooting
  • Adaptability & Ownership: Thrived in high-pressure settings, taking initiative to drive results and manage competing priorities
  • Communication Skills: Excellent verbal and written communication with high level Attention to detail

Languages

English
Native or Bilingual

Timeline

Expeditor and Waiter

MJS (BlackTap) Restaurant
03.2025 - Current

Data Analyst and Certificate Clerk

Births & Deaths Registry of Ghana
09.2021 - 08.2023

Independent Driver-Partner

Uber
09.2018 - 12.2024

Boutique Sales Executive & Field Supervisor

Mr Price
02.2016 - 10.2018

Technical Sales Assistant- Computer Hardware

PC Direct
04.2013 - 12.2015

Bachelor of Science - Business Administration And Management

Ghana Communication Technology University

High School Diploma -

Accra Senior High School

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Emmanuel Wilson Mbiah