EMMANUEL TOSIN ALADETIMEHIN
Technician
Montreal,QC
Summary
Proven Technical Assistant with a track record of enhancing operational efficiency by automating workflows and providing exceptional customer support, notably at Nigerian Breweries Plc. Skilled in technical diagnosis and system administration, coupled with a strong ability to offer technical guidance, resulting in increased customer satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Assistant
Nigerian Breweries Plc
2021.02 - 2024.03
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Installed technical hardware and software in deskside support environment.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
Technical Support Representative
Sweetco Foods Limited
2016.03 - 2020.10
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
National Diploma - Mechanical Engineering Technology
Kogi State Polytechnic
Lokoja, Nigeria 2001.05 -
Skills
Operations Support
Administrative Skills
Technical Guidance
System Administration
Hardware maintenance
Technical diagnosis
Mechanical skills
Languages
English
Full Professional
Timeline
Technical Assistant
Nigerian Breweries Plc
2021.02 - 2024.03
Technical Support Representative
Sweetco Foods Limited
2016.03 - 2020.10
National Diploma - Mechanical Engineering Technology
Kogi State Polytechnic
2001.05 -
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