Emmanuel Owusu Appiah
Scarborough,ON
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
16
16
years of professional experience
Work History
Head of Administration and Pastor
Christ Embassy Limitless Church
Saltpond, Central Region
11.2019 - 02.2024
- Enhanced congregation's spiritual growth by delivering thought-provoking and engaging sermons.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Managed church operations, ensuring proper allocation of resources and budget management.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Credit Control Officer
Bollore Transport & Logistics Ghana
05.2010 - 10.2019
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Optimized workflow efficiency through the implementation of advanced software tools, enabling faster invoice processing and dispute resolution times.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Reduced delinquency rates by closely monitoring customer accounts and diligently following up on overdue payments.
Accounts Manager
Unibus Services
02.2008 - 04.2010
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decision making.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Education
Bachelor of Science - Business Administration Accounting Option
Data Link Institute of Business And Technology
Tema, Ghana12.2015
High School Diploma -
Financial And Management Training Center
Accra10.2005
Skills
- Staff Leadership
- Account Updates
- Invoice Management
- Updating accounts
- Accounts receivable and payable
- Internal Auditing
- Internal controls implementation
- Customer Service
- Staff Leadership and Direction
- Performance Improvement
- Administrative Support
- Write Reports
Languages
English
Professional Working
Timeline
Head of Administration and Pastor
Christ Embassy Limitless Church
11.2019 - 02.2024
Credit Control Officer
Bollore Transport & Logistics Ghana
05.2010 - 10.2019
Accounts Manager
Unibus Services
02.2008 - 04.2010
Bachelor of Science - Business Administration Accounting Option
Data Link Institute of Business And Technology
High School Diploma -
Financial And Management Training Center
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