EMMANUEL OSEI APPIAH
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Welcome Desk Agent /Team Leader
HUMAKARE
Mississauga, ON
03.2023 - 04.2024
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Identified needs of customers promptly and efficiently.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained customer service logs and recorded complaints for future reference.
- Verified guest identity by confirming photo identification prior to issuing key cards or access codes.
- Answered telephone calls promptly, routing messages as necessary.
Delivery Assistant (PART TIME)
GOBOLT LOGISTICS
Mississauga, ON
02.2023 - 05.2023
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Sorted packages for delivery by arranging in delivery sequence.
- Notified customers of delays to decrease calls to support.
- Requested signatures or followed touch-free delivery procedures.
General Labour
Remco Forwarding
Mississauga, ON
02.2023 - 03.2023
- Utilize various types of packing supplies to protect on pallet for shipping
- Keep warehouse clean and organized daily
- Picking and Packing orders.
Warehouse Associate (Part Time)
Simmons Pet Food
Mississauga, ON
12.2022 - 02.2023
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Operated forklifts to fill or empty overhead spaces.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Customer Service Representative
Nordia
Toronto, ON
01.2022 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Sales Representative (Part Time)
AFROCAN
Toronto, ON
12.2021 - 10.2022
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
Assistant Manager
NUELAPP VENTURES
Kumasi, Ghana
11.2020 - 05.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Sunday School Teacher Volunteer
Revival Hill Chapel International
Kumasi
02.2021 - 11.2021
- Assisted with student programs, performances and fundraising events
- Attended assigned teacher and church management meetings
- Created lesson plans and activities in line with church beliefs and curriculum
- Monitored student attendance and utilized various activities to promote student participation
- Taught and presented Bible lessons to students and gave homework assignments
- Cleaned and organized designated classrooms
- Maintained child care and safety until released to parent or guardian
- Developed lesson plans according to Church's curriculum and general bible study
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources
- Answered student questions, addressed needs and deescalated tense or emergency situations
- Leveraged Bible to motivate, encourage and guide children
- Arrived before Sunday School class began to supervise and develop relationships with children
- Maintained safe environment for children and teachers by upholding church policies
- Conversed with children's parents after class to establish cooperative relationships
- Worked with ministry team to gather materials for lessons
- Planned games, songs and dances as part of religious curriculum.
Secretary
Revival Hill Chapel International
Kumasi
06.2019 - 10.2021
- Record and prepare minutes of meetings
- May compile data, statistics and other information to support research activities May organize conferences
- Order office supplies and maintain inventory
- Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations
- Take weekly attendance
- Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy.
Administrative Assistant, Controller And Accountant
Genera's Department
Kumasi
06.2019 - 07.2020
- Performed clerical tasks for senior team members
- May perform the same duties as workers supervised
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- Resolve work-related problems and prepare and submit progress and other reports
- Examine and verify accuracy of work and authorize routine payments, credits and other transactions
- Calculate and prepare cheques for payrolls and for utility, tax and other bills
- Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems.
Customer Service Representative
Kaedabi LTD
Kumasi, Ghana
01.2018 - 08.2019
- Data entry and research as required to troubleshoot customer problems
- Completed errands within shift time assigned
- Worked with teams to support goals and build experience
- Communicate with customers via phone, email and chat
- Solve customer problems and find best possible solutions
- Answer incoming calls
Sales Associate
Kaedabi LTD
Kumasi
06.2017 - 08.2019
- Receive and sort incoming parts and supplies
- Prepare requisition orders to replenish parts and supplies
- Advise retail customers or internal users on appropriateness of parts, supplies or materials requested
- Load and unload items from truck
- Fulfil customers online orders.
Education
Advanced Diploma - Computerized Accounting
KUMASI TECHNICAL UNIVERSITY
Skills
- Skills
- Proofreading
- Word Processing
- Accounting
- Accounts Payable
- QuickBooks
- Bookkeeping
- Management
- Microsoft Outlook
- Presentation Skills
- Clerical Experience
- Microsoft Office Suite
- Verbal and Written Communication
- Fast Learner
- Multitasking and Organization
- Attention to Detail
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Teamwork and Collaboration
- Errand Running
- Gospel Teachings
- Store Policies and Procedures
- Accounts Receivable
- Order Picking
- Technical Skills
- Staff Training
- Flexible Schedule
- Overtime Management
- Forklift Operation
- Shipping and Receiving
- Windows
- Transportation information
- Front Office Support
- Administrative Support
Certification
Certified Forklift Operator
Timeline
Welcome Desk Agent /Team Leader
HUMAKARE
03.2023 - 04.2024
Delivery Assistant (PART TIME)
GOBOLT LOGISTICS
02.2023 - 05.2023
General Labour
Remco Forwarding
02.2023 - 03.2023
Warehouse Associate (Part Time)
Simmons Pet Food
12.2022 - 02.2023
Customer Service Representative
Nordia
01.2022 - 02.2023
Sales Representative (Part Time)
AFROCAN
12.2021 - 10.2022
Sunday School Teacher Volunteer
Revival Hill Chapel International
02.2021 - 11.2021
Assistant Manager
NUELAPP VENTURES
11.2020 - 05.2022
Secretary
Revival Hill Chapel International
06.2019 - 10.2021
Administrative Assistant, Controller And Accountant
Genera's Department
06.2019 - 07.2020
Customer Service Representative
Kaedabi LTD
01.2018 - 08.2019
Sales Associate
Kaedabi LTD
06.2017 - 08.2019
Advanced Diploma - Computerized Accounting
KUMASI TECHNICAL UNIVERSITY
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