Emmanuel Onyemachi Amadi
3100 Trombley St, Regina,SK
Summary
ABOUT ME I'm a detail oriented individual offering over 5 years of expertise in compliance, risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. I'm currently seeking for a suitable role with an exciting and forward-thinking Organisation that offers room for self-development and career advancement
Overview
15
15
years of professional experience
Work History
Regulatory Compliance Manager
Rivers State Internal Revenue Services
09.2021 - 07.2023
- Port Harcourt
- Country: Nigeria
- Planning & implementing performance improvement and quality assurance programs
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Consult with management and personnel to educate Teams on QA standards
- Identifying needs for process improvement and making systems for quality enhancement
- Managed compliance efforts, reporting and audits.
- Increase process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow
- Initiated change management practices that created new revenue streams and increased operational efficiencies
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
Business Data Analyst
Eippa WSOPERATIONS OÜ, TALLINN
01.2021 - 09.2021
- Estonia
- Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
- Integrated new products and entities into business structure.
- Built relationships and influenced and motivated employees to drive operational improvements.
- Articulated risks and issues to communicate concerns to various levels of management.
- Executed analysis of risks and identified risk mitigation strategies.
- Developed and improved integrated reporting and analysis capabilities.
Junior Business Analyst
Eippa WSOPERATIONS OÜ
05.2021 - 08.2021
- City: TALLINN
- Country: Estonia
- Worked one-on-one with clients to improve specifications.
- Assisted departments and staff to improve client satisfaction.
- Created detailed reports from research for review by development team.
- Researched competitors to build report of rising trends in markets.
Customer Support Specialist
Crossworld Global Services Nigeria
01.2018 - 03.2021
- Maintaining operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Supervising payments via credit and debit cards and handled all sensitive information with professionalism discreteness
- Answering product questions with up-to-date knowledge of sales and store promotions
- Helping drive sales goals and achieve monthly quotas
- Resolving all customer complaints with great attention to details in a professional manner while prioritizing customer satisfaction
- Managing wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently
- Monitoring and reviewing credit applicants for identity verification and credit accuracy
- Working as a call center agent, exceeding quotas for calls taken, Emails, upgrades processed, and applications completed.
Onboarding / AML Specialist
Crossworld Global Services Nigeria
01.2009 - 11.2010
- Recruited and screened qualified potential employees
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Monitored social media and online sources for industry trends
- Resolved multiple problems, improved operations and provided exceptional client support
- Coordinated product demos and company presentations
- Maintained excellent attendance record, consistently arriving to work on time
- Assisted and facilitated research and investigation of potentially cases of AML interest/escalations
- Provided regulatory and compliance advice
Education
MASTER OF SOCIAL SCIENCE - COMMUNICATION MANAGEMENT
Tallinn University
01.2018
Bachelor of Arts - INTERNATIONAL RELATIONS
Tallinn University of Technology
06.2015
EQF level 6 “European Erasmus -
Kassel University
Level in EQF: EQF Level 7 -
Grine American University
Skills
- LANGUAGE SKILLS
- English Language
- Levels: Independent user; C1 and C2: Proficient user
- DIGITAL SKILLS
- Microsoft Excel / google / microsoft word / cs programming / social media / gmail / microsoft powerpoint
- Microsoft office / zoom / google drive
- DRIVING LICENCE
- ORGANISATIONAL SKILLS
- Organizational skills
- Multitasking
- Team work
- Attention to details
- Communication
- Listening skills
- HOBBIES AND INTERESTS
- Reading, Travelling, Cooking/Baking
- COMMUNICATION AND INTERPERSONAL SKILLS
- Communication and interpersonal skills
- Good communication and interacting skills through years as an English native speaker, I have good
- Communication skills gained through my studies and my experience in marketing, consumer service and quality
- Compliance in different companies as well and I have an excellent skills on product presentation gained through
- My working experiences
- JOB-RELATED SKILLS
- Good Intercultural and Interpersonal skills
- Proactiveness: Ability to act on own initiative
- Finding solutions to issues and problems
- Internal and External Regulations
- Ability to adapt in any environment
- Good command of English
- Good marketing and communication skills
- Compliance in different companies as well and I have an excellent skills on product presentation gained through
- My working experiences
- JOB-RELATED SKILLS
- Good Intercultural and Interpersonal skills
- Proactiveness: Ability to act on own initiative
- Finding solutions to issues and problems
- Internal and External Regulations
- Ability to adapt in any environment
- Good command of English
- Good marketing and communication skills
Timeline
Regulatory Compliance Manager
Rivers State Internal Revenue Services
09.2021 - 07.2023
Junior Business Analyst
Eippa WSOPERATIONS OÜ
05.2021 - 08.2021
Business Data Analyst
Eippa WSOPERATIONS OÜ, TALLINN
01.2021 - 09.2021
Customer Support Specialist
Crossworld Global Services Nigeria
01.2018 - 03.2021
Onboarding / AML Specialist
Crossworld Global Services Nigeria
01.2009 - 11.2010
MASTER OF SOCIAL SCIENCE - COMMUNICATION MANAGEMENT
Tallinn University
Bachelor of Arts - INTERNATIONAL RELATIONS
Tallinn University of Technology
EQF level 6 “European Erasmus -
Kassel University
Level in EQF: EQF Level 7 -
Grine American University
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