Emmanuel Omale
Timmins,ON
Summary
Thorough Customer Retention Specialist with 2 years of experience working in retail and food industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
3
3
years of professional experience
Work History
Retention Agent (Intern)
Tizeti Network Limited
05.2022 - 04.2023
- I contributed to increasing subscriber retention rates by 12% by ensuring customer satisfaction through active engagement.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Improved communication within the team for better collaboration and problemsolving.
Customer Service Agent
Casaflo Realties
11.2021 - 02.2022
- Duties included attending to clients' complaints, observations & recommendations, marketing of apartments, and maintaining relationships with external and internal facility management.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Wait Staff Member
3.14 Atelier
10.2020 - 02.2021
- In this role, I was primarily responsible for waiting tables, progressing orders, inventory, and crowd control on especially demanding work days.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
English/French Translator (Volunteer)
Nigerian Embassy, Cotonou
07.2020 - 09.2020
- In this role, I was primarily responsible for translating audio files for embassy attachés.
- Developed strong client relationships through excellent customer service and consistent delivery of quality translations.
- Aligned translated content with client brand identity by maintaining consistency in tone and style throughout all materials.
- Maximized quality control of translated documents.
Education
West African Secondary School Certificate -
Nigerian International School Cotonou
NigeriaBachelor of Arts in French -
University of Ilorin
01.2021
Skills
- Proficient in Database & Word Processing Packages
- Customer Relations Skills
- First-rate Problem Solving
- Team Player
- Rapport Building
- Hospitality
- Great Communication Skills
- Capacity for Multitasking and Working Under Pressure
- Client Relationship Building
- Call center experience
- Creative solutions
- De-Escalation Techniques
- Brand Awareness
- Documentation skills
- Data review
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
Languages
Mastery of English Language
Mastery of French
Hobbies and Interests
- Soccer
- Reading
- Networking
- Learning New Things
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Retention Agent (Intern)
Tizeti Network Limited
05.2022 - 04.2023
Customer Service Agent
Casaflo Realties
11.2021 - 02.2022
Wait Staff Member
3.14 Atelier
10.2020 - 02.2021
English/French Translator (Volunteer)
Nigerian Embassy, Cotonou
07.2020 - 09.2020
West African Secondary School Certificate -
Nigerian International School Cotonou
Bachelor of Arts in French -
University of Ilorin
Similar Profiles
Idowu AruwajoyeIdowu Aruwajoye
Human Resources Officer at Tizeti Network LimitedHuman Resources Officer at Tizeti Network Limited
Olajumoke AkinwaleOlajumoke Akinwale
Technical Customer Service Representative at Tizeti Network LimitedTechnical Customer Service Representative at Tizeti Network Limited
Collins OkehCollins Okeh
Experience Internal Audit Manager at Notore Chemical Industries LimitedExperience Internal Audit Manager at Notore Chemical Industries Limited