IT Support Engineer
International Energy Services Limited
Victoria Island, Lagos, Nigeria
03.2022 - 08.2023
- Ensured the uninterrupted functionality of IT operations by promptly resolving hardware, network, and software issues, maintaining business continuity.
- Implemented disaster recovery plans, regularly updated staff PCs, and secured company data through on-premises and cloud backup solutions.
- Proficiently troubleshooted and resolved network infrastructure issues involving routers, switches, and firewalls.
- Provided valuable IT training to staff members, fostering productivity and professional growth.
- Collaborated with Cloud services, including OneDrive, SharePoint, and Microsoft Office 365, optimizing digital workflows and data management.
- Maintained strict adherence to Information security standards, ensuring network and email security, and monitoring for any potential compromises or breaches.
- Upheld best practices in IT systems and processes, promoting the highest levels of security and efficiency.
- Contributed to disaster recovery planning and execution, safeguarding critical business operations.
- Designed captivating graphic content for events and job postings, enhancing the company's visual appeal and brand presence.
- Crafted flyers, logos, and various other business designs using Photoshop and CoreDRAW, contributing to brand identity and marketing efforts.
- Developed the Ul/UX design of the business website using Figma, enhancing the user experience and navigation.
- Collaborated on the front-end development of the business website, leveraging HTML, CSS, and JavaScript skills.
- Created comprehensive IT architecture plans using tools like Visio, AutoCAD, and other design software, ensuring efficient system layouts and processes.
- Assisted in the installation of hardware devices, including internet facilities, CCTV cameras, and desktop computers, supporting the business's infrastructure needs.
