Emmanuelle Mbumba
Edmonton,Alberta
Summary
Highly cooperative and empathetic individual with a talent for creating welcoming and enjoyable experiences. Adept at managing guest interactions with patience and generosity, ensuring a smooth and pleasant environment. Effective in persuasive communication and collaboration, consistently fostering positive relationships and addressing needs promptly. Brings a genuine love for working with people, enhancing customer satisfaction, and team dynamics.
Overview
5
5
years of professional experience
Work History
Host
Craft Beer Market
Edmonton, CA-AB
02.2024 - Current
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations, and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts, with food running and table clearing.
- Monitored restaurant activity to determine seating and dining flow.
- Helped bus tables and ran food to patrons during high-volume periods.
- Maintained a high level of cleanliness in the restaurant, ensuring all tables were properly set up before each shift.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Recorded and prepared to-go orders.
CASHIER
WENZE MARKET & GRILL
Edmonton, Canada
07.2020 - 02.2024
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Operated the cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Processed customer orders and ensured the accuracy of their purchases.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Provided excellent customer service by greeting customers and offering assistance.
- Assisted customers with locating items throughout the store when needed.
- Operated the POS system efficiently to ensure accurate transactions.
Education
Bachelor of Science - Biological Sciences
University of Alberta
Edmonton, Alberta06-2027
Skills
- Time management skills
- Cash counting machine operations
- Order taking
- Cleaning and sanitizing
- Verbal and written communication
- Customer service excellence
- Hospitality and accommodation
- Cooperative attitude
- Service-minded
- Adaptable to change
- Multitasking proficiency
- Detail-oriented
References
References available upon request
Languages
- French, Bilingual
- English, Bilingual
- Lingala, Native
Timeline
Host
Craft Beer Market
02.2024 - Current
CASHIER
WENZE MARKET & GRILL
07.2020 - 02.2024
Bachelor of Science - Biological Sciences
University of Alberta
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