EMMANUELLA OSARUESE IRIMOREN
Brampton,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling situations of any scale with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
SERVER
Terrace Event Venue
Vaughan, Canada
09.2024 - Current
- Prepare for busy periods by restocking stations and maintaining clean work areas.
- Assist in setting up banquet tables and chairs for events.
- Greet arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Provide exceptional service to high volume of daily customers.
- Carry appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborate with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Monitor inventory levels throughout an event period making sure there was enough stock available for service requirements.
- Restock buffet tables with dishes, utensils, condiments, napkins. as needed.
- Walk among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Clear plates and glasses from tables in a timely manner after each course or event completion.
- Assist in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Adheres to sanitation and safety policies, protecting establishment, and patrons.
Sales Associate
M&M Clothing Brand
Abuja, Nigeria
08.2021 - 06.2023
- Anticipated customers needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
- Guided customers through the process of successfully finding their ideal style.
- Actively stayed informed on the latest sales offerings and loyalty programs.
- Maintained a clean, organized inventory and curated display of rotating seasonal clothing and accessories.
- Meticulously handled POS system transaction including credit, cash, exchange, returns, and refund to ensure seamless and accurate cash flow.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and the management team to drive team success.
Customer Service Cashier
Hallmark
Benin, Nigeria , Edo
11.2018 - 06.2021
- Warmly welcomed 500-1000 customers per shift into the store, offered advised on products and help with finding merchandise.
- Provided exceptional customer service to 200-500 customers per shift.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints in a professional manner, while advancing customer service and verbal communication skills.
- Exercised a lot of patience and tactics to deal with demanding and angry customers.
- Informed customers of in-store promotions or pricing specials.
- Trained new team members in cash register operations, stock procedures and customer service.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Smart Serve Certification - office administration health services
Mohawk College
Mississauga01.2025
B.Sc. - Anatomy
University of Benin
01.2021
Skills
- POS System
- Inventory management
- Conflict Management
- Multitasking
- Cash Handling
- Time management
- Critical Thinking
- Sales strategies
Interest
- Art appreciation and Creativity expression.
- Exploring events and galleries.
- Attending art exhibitions and cultural events.
- Collecting contemporary art.
Timeline
SERVER
Terrace Event Venue
09.2024 - Current
Sales Associate
M&M Clothing Brand
08.2021 - 06.2023
Customer Service Cashier
Hallmark
11.2018 - 06.2021
Smart Serve Certification - office administration health services
Mohawk College
B.Sc. - Anatomy
University of Benin