Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuella Kugah

Dollard-des-Ormeaux,QC

Summary

Dynamic professional with extensive experience in customer service and employee training at Canadian Tire and McDonald's. Proven ability in cash handling and project management, successfully onboarding new staff while enhancing team performance. Recognized for delivering exceptional service and fostering a collaborative work environment, driving operational excellence.

Overview

3
3
years of professional experience

Work History

Social Care Worker

Private
Montreal, Quebec
08.2024 - 12.2024
  • Monitored the progress of clients through regular reviews of care plans.
  • Ensured compliance with relevant health and safety regulations.
  • Identified potential areas for improvement within the organization's services.
  • Responded promptly to emergency situations in a professional manner.
  • Delivered training sessions on topics related to social care work.
  • Provided emotional and practical support to vulnerable individuals.
  • Encouraged clients to participate in meaningful activities that promoted self-esteem.

Cashier

Canadian Tire
LaSalle, Quebec
07.2023 - 08.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

New Employees Trainer

McDonals
LaSalle, Quebec
08.2021 - 07.2023
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Education

High School Diploma -

Ecole Secondaire Cavalier De Lasalle
Montreal, QC
06-2024

Psychology

Dawson College
Montreal, QC

Skills

  • Customer service
  • Cash handling
  • Project management
  • Sales techniques
  • Team building
  • Employee training

Timeline

Social Care Worker

Private
08.2024 - 12.2024

Cashier

Canadian Tire
07.2023 - 08.2024

New Employees Trainer

McDonals
08.2021 - 07.2023

High School Diploma -

Ecole Secondaire Cavalier De Lasalle

Psychology

Dawson College

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Emmanuella Kugah