Emmanuella Boateng
Toronto,ON
Summary
Dedicated and results-oriented Current Account Manager with over 6 years of exemplary experience in the customer service and customer success industry. Seeking a dynamic role as a Patient Services Specialist. Bringing extensive experience in account management and a proven track record of exceeding client expectations. Eager to leverage comprehensive skill set including strong communication, problem-solving, and leadership abilities, with a track record of exceeding performance targets.
Overview
8
8
years of professional experience
Work History
E-Commerce Account Manager
Stallion Express
03.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Perform data entry, answer inbound/outbound calls, manage emails/faxes and handle general administrative functions
- Direct communication with our business clients via email, video call, and phone
- Secured high-value and potential accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Demonstrated exceptional communication and problem-solving skills to address client needs and concerns in a timely manner
- Developed and delivered presentations to key clients to position products and services via Zoom or Google Meets.
- Proactively monitor clients account for timely reimbursement from our claims/insurance department
- Assisted clients carefully with troubleshooting and escalated to our tech team where needed
- Improved account management by analyzing and discussing key competitors with management to respond to competitive threats.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Fielded client complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Assisted, educated and trained clients on how to use our online shipping platform to increase efficiency and productivity.
- Monitored shipping service after sale and implemented quick and effective problem resolutions where needed.
- Recorded accurate records in customer database
- Assisted clients online in processing transactions on their account accurately
Account Manager/Sales
Freedom Mobile
10.2020 - 02.2023
- Built and strengthened long-lasting relationships with new and existing accounts, uncovering opportunities for new business.
- Effectively managed overdue accounts, responded to clients inquiries via phone, email, live chat and in person, and assisted with mobile plan applications.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Informed clients of promotions through phone calls, live chat, email and in-person interactions, securing new opportunities increasing sales by 10%.
- Achieved or exceeded company-defined sales quotas.
- Identified client needs and delivered relevant product solutions within target budgets.
- Processed credit checks, ensuring accurate entry of client credit card details.
- Assessed and verified photo identification cards before initiating processes
- Scheduled and Coordinated appointments with clients to address concerns regarding their accounts.
- Conducted regular inventory scans, recording available products and identifying necessary orders.
Customer Service Specialist Head Cashier
No Frills Grocery
09.2021 - 11.2022
- Proficiently counted and closed cash till at end of each shift, ensuring accurate reconciliation.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to management when needed
- Met customer service goals and exceeded customer expectations.
- Managed data entry for online orders, ensuring accurate order fulfillment in store
- Offered training and support to new cashiers, ensuring rapid skill acquisition.
- Ensured seniors and customers with disabilities were assisted with unloading their groceries at checkout area.
Customer Service Cashier
Panera Bread
04.2016 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, paying attention to any food allergies, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about meals sold throughout store.
- Handled cash, debit/credit payments, ensuring till is reconciled at end and start of shift.
Customer Service Associate
Booster Juice
09.2015 - 04.2016
- Ensured smoothies are made accurately, paying attention to ingredients and procedures
- Assisted customers with their menu selection and answered all concerns/questions.
- Ensured purchases were entered accurately, handling cash, debit/credit payment
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Commerce - Human Resource Management
Humber College
Toronto, ON06.2022
Skills
- Customer Relationship Management
- Goal Setting and Achievement
- Account Management/ File Monitoring
- Customer Service Excellence
- Inventory Management and Data entry
- Organized with high attention to detail
- Strong Communication and Problem Solver
- Task Prioritization
- Proficient in Microsoft Office Applications
- Administrative tasks
- Flexibility and Adaptability
- Team Player
- Ability to work under less/ no supervision
Languages
Timeline
E-Commerce Account Manager
Stallion Express
03.2023 - Current
Customer Service Specialist Head Cashier
No Frills Grocery
09.2021 - 11.2022
Account Manager/Sales
Freedom Mobile
10.2020 - 02.2023
Customer Service Cashier
Panera Bread
04.2016 - 03.2020
Customer Service Associate
Booster Juice
09.2015 - 04.2016
Bachelor of Commerce - Human Resource Management
Humber College
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