Emmanuella Binanga
Toronto,ON
Summary
Bilingual client advisor with expertise in client relationship management, strong customer service skills, and effective problem-solving abilities. Fluent in French and English, possessing a proven ability to communicate effectively with diverse clientele and provide personalized solutions. Experience includes managing inquiries, resolving concerns, and consistently creating exceptional customer experiences. Passionate about delivering client-centered services and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Director of Community Outreach
Sociology Undergraduate Student Association, YorkU
09.2023 - 05.2024
- Promoted public awareness of organization's mission through targeted marketing campaigns and media appearances.
- Organized and led volunteer teams for various community service activities, resulting in increased participation and positive impact on the neighborhood.
- Evaluated program effectiveness using qualitative and quantitative methods, identifying opportunities for growth and expansion while maintaining high-quality standards.
- Recruited trained, and mentored a strong team of volunteers committed to making a difference in their communities.
- Drove increased community involvement through targeted campaigns that promoted awareness of opportunities for residents to actively engage with their neighborhood''s development initiatives.
- Enhanced community engagement by developing and implementing strategic outreach initiatives by visiting different classes
Supply Teacher Assistant
Le Petit Chaperon Rouge
05.2023 - 02.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Summer Camp Coordinator
Cesam
05.2021 - 08.2023
- Coordinated diverse recreational events to offer campers a wide range of activities, contributing to an unforgettable summer experience.
- Monitored inventory of supplies throughout the season while initiating timely orders as needed without overspending.
- Led regular staff meetings to facilitate open communication, address any concerns, and share best practices.
- Enhanced camper experience by developing engaging and age-appropriate daily activities.
- Established strong relationships with parents through transparent communication and attentive care, fostering trust and repeat attendance.
- Implemented effective behavior management strategies designed specifically for individuals with autism spectrum disorders, ensuring a safe learning environment for all students.
- Managed approximately between 80 to 100 campers or more.
Administration Assistant
Kintore College
09.2019 - 03.2022
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and organizational data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed filing system, entered data and completed other clerical tasks.
Liason Agent
DKT International
09.2018 - 12.2018
- Facilitated community health outreach events to promote wellness and disease prevention in the local population.
- Trained volunteers and staff members on best practices in community health outreach and education.
- Promoted health literacy among community members by organizing and participating in public health outreach events such as health fairs or educational seminars.
- Increased awareness of health issues by organizing various public outreach campaigns and events.
Liason Agent
Tulane University
09.2017 - 12.2017
- Conducted pharmaceutical field research, collecting samples, and documenting data.
- Streamlined study protocols for increased efficiency in data collection processes.
- Streamlined communication between participants and research team, fostering effective collaboration and data collection.
- Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
- Reduced study attrition rates by proactively addressing participant concerns and providing ongoing support.
Education
Bachelor of Arts - Sociology
York University
Toronto, ON06.2024
Skills
- Nonprofit experience
- Collaborative mindset
- Community engagement
- Multicultural competence
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Limited Working
Timeline
Director of Community Outreach
Sociology Undergraduate Student Association, YorkU
09.2023 - 05.2024
Supply Teacher Assistant
Le Petit Chaperon Rouge
05.2023 - 02.2024
Summer Camp Coordinator
Cesam
05.2021 - 08.2023
Administration Assistant
Kintore College
09.2019 - 03.2022
Liason Agent
DKT International
09.2018 - 12.2018
Liason Agent
Tulane University
09.2017 - 12.2017
Bachelor of Arts - Sociology
York University
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