Emmanuella Ben‑Shalom
Community Services Worker
North York,Canada
Summary
Dedicated and compassionate social services professional with extensive experience in case management, crisis intervention, and service navigation for equity-deserving communities. Skilled in assessing financial and employment needs, developing individualized service plans, and supporting clients facing poverty, homelessness, addiction, mental health challenges, and settlement barriers. Strong administrative, multitasking, and documentation skills with a trauma-informed, anti-oppressive approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Supervisor
The Salvation Army Florence Booth House
01.2023 - Current
- Manage a high-volume caseload for clients experiencing homelessness, unemployment, mental health challenges, and complex needs.
- Review and assess eligibility for supports and develop individualized, person-centered service plans.
- Coordinate client access to housing, financial supports, health resources, employment programs, and community services.
- Provide crisis intervention, assess urgent risks, and liaise with external agencies including police, hospitals, and child protection.
- Compile, verify, and maintain accurate documentation, statistics, and case files aligned with policies and legislation.
- Supervise and mentor 28+ frontline and ES staff, ensuring policy compliance, strong communication, and effective service delivery.
- Maintain working knowledge of OW, ODSP, community resources, and sector-specific policies.
Community Services Assistant
Jane Finch Concerned Citizens Organization
11.2022 - 12.2022
- Supported clients in navigating financial programs, community supports, and service referrals.
- Assisted with intake, needs assessments, documentation, and case planning.
- Helped clients complete applications for community resources and eligibility-based programs.
- Maintained accurate records and contributed to developing effective service plans.
Education
Community Services Worker Diploma (Honours) -
Canadian Business College
01.2022
Skills
- Case management expertise
- Client advocacy
- Crisis intervention
- Microsoft Office proficiency
- Statistical reporting accuracy
- Familiarity with OW/ODSP regulations
- Equity and inclusion strategies
- Regulatory compliance management
- Effective written and verbal communication
- Efficient administrative task management
Accomplishments
• Consistently achieves strong operational outcomes by performing supervisory responsibilities with accuracy, efficiency, and adherence to organizational standards.
• Continuously identifies, documents, and resolves frontline and client-related issues, improving workflow efficiency, service consistency, and overall program operations.
• Provides ongoing support to staff with daily tasks, offering guidance, mentorship, and ensuring compliance with agency policies and best practices.
• Leads and oversees a multidisciplinary team of 24 staff members, fostering accountability, encouraging professional growth, and maintaining a high standard of client care.
Certification
- Joint Health and Safety Committee (JHSC), 2023
- First Aid / CPR-C (Canadian Red Cross), 2024
- Crisis Prevention & Intervention (CPI), 2025
Timeline
Program Supervisor
The Salvation Army Florence Booth House
01.2023 - Current
Community Services Assistant
Jane Finch Concerned Citizens Organization
11.2022 - 12.2022
Community Services Worker Diploma (Honours) -
Canadian Business College