Emmanuella Bayoko
Gatineau,Quebec
Summary
I am an enthusiastic and motivated student and individual currently studying Financial Economics. With experience working at LCBO as a Customer Service Representative and at Papa John’s, I’ve developed strong communication, problem-solving, and time management skills, all while thriving in fast-paced environments. My ability to adapt and work collaboratively with diverse teams has been essential in delivering exceptional customer service and achieving operational goals. I’m also passionate about applying my skills to new challenges, and I’m excited to bring my dedication, versatility, and drive for success to your organization. I’m confident that my experience and enthusiasm would make me a great asset to your team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Unified Support Centre (USC)
03.2024 - Current
- Demonstrating interpersonal abilities by working collaboratively with other volunteers on various projects.
- Displaying flexibility when adapting quickly to changing circumstances or instructions from supervisors.
- Growing the ability to work independently while completing assigned tasks without direct supervision.
- Observing rules and safety regulations of the organization while carrying out assigned tasks
- Effectively conveying information and collaborating with students and staff to address concerns or provide resources.
- Identifying solutions to student issues and helping connect them with appropriate services or resources
Customer Service Representative
LCBO
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to maintain store operations and ensure compliance with policies.
- Responded to customer requests for products, services, and company information.
- Managed transactions and cash handling with accuracy and efficiency.
Team Member
Papa John's Pizza
06.2024 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed multitasking abilities by balancing order management, teamwork, and customer service.
- Handled customer orders, ensuring accuracy and timely service in a fast-paced environment.
- Strengthened communication skills by interacting with customers and resolving issues efficiently.
Education
Bachelor of Economics (Financial Economics) - Economics
Carleton University
Ottawa, ON02-2027
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Risk Assessment & Economic Forecasting
- Adaptability and dependability
- Decision-making
- Answering phones
- Recordkeeping and confidentiality
- Clear communication
- Crisis Management
Languages
English
Native or Bilingual
Spanish
Elementary
Certification
Applied Suicide Intervention Skills Training (ASSIST) Certificate
[October 27th, 2024]
- Trained in suicide prevention, crisis intervention, and risk assessment.
- Developed skills in providing immediate support and connecting individuals to resources.
Timeline
Customer Service Representative
LCBO
11.2024 - 01.2025
Team Member
Papa John's Pizza
06.2024 - 09.2024
Volunteer
Unified Support Centre (USC)
03.2024 - Current
Bachelor of Economics (Financial Economics) - Economics
Carleton University
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