Emmanuella Akabzaa
Ottawa,Canada
Summary
Results-driven professional with a Bachelor’s degree in Psychology and experience in intake, assessment, and documentation. Skilled in supporting diverse populations and enhancing organizational compliance. Specializes in recruitment support and people operations, ready to contribute to Human Resources initiatives.
Overview
8
8
years of professional experience
Work History
Educational Assistant
Ottawa Catholic School Board
Ottawa, Canada
03.2024 - 01.2026
- Provided structured support to students, enhancing their learning experience while maintaining ethical standards and boundaries.
- Promoted a safe, inclusive, and respectful atmosphere for all learners.
- Worked alongside teachers and administrators to uphold educational and behavioural policy adherence.
- Managed student onboarding and documentation, ensuring compliance with confidentiality requirements to support seamless classroom operations.
- Executed incident reporting and maintained accurate records, facilitating effective communication with stakeholders.
Behavioral Therapist
ACT Learning Centre
Ottawa, Canada
02.2023 - 03.2024
- Conducted intake assessments and ongoing documentation to support individualized service plans.
- Collaborated with multidisciplinary teams to ensure coordinated service delivery.
- Utilized data tracking and reporting to monitor progress and inform decisions.
- Communicated professionally with clients and caregivers to manage expectations and address concerns.
- Maintained comprehensive, confidential records in compliance with organizational and regulatory standards.
Behavioral Therapist
Portia Learning Centre
Ottawa, Canada
11.2021 - 12.2022
- Collected and organized client data to facilitate assessments and program evaluations.
- Coached caregivers on best practices, ensuring adherence to expectations.
- Applied consistent policies while engaging with diverse families for optimal service.
- Streamlined service delivery through structured planning and thorough documentation.
Activities Coordinator
Waterford Grand Retirement
Ottawa, Canada
05.2021 - 07.2021
- Coordinated engaging group and individual programs for older adults, enhancing their quality of life within regulated care settings.
- Collaborated with internal teams and community partners to improve service delivery and broaden program access for residents.
- Supported scheduling and logistics, streamlining communication to maximize participation in resident programming.
- Maintained accurate EMR documentation while ensuring compliance with privacy standards.
Client intake representative
Davies and Davies Law firm
02.2018 - 01.2021
- Conducted intake screenings and collected client information as primary contact point.
- Demonstrated professionalism and strong customer service skills in all interactions.
- Maintained accurate records in CRM systems, ensuring confidentiality and compliance.
- Routed inquiries to appropriate teams, supporting internal processes with organized documentation.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON09.2020
Skills
- Intake and screening
- HR documentation management
- Policy adherence and confidentiality
- Employee communication
- Training support
- Conflict resolution
- Diversity and inclusion awareness
- Time management
- Microsoft Office and databases
Timeline
Educational Assistant
Ottawa Catholic School Board
03.2024 - 01.2026
Behavioral Therapist
ACT Learning Centre
02.2023 - 03.2024
Behavioral Therapist
Portia Learning Centre
11.2021 - 12.2022
Activities Coordinator
Waterford Grand Retirement
05.2021 - 07.2021
Client intake representative
Davies and Davies Law firm
02.2018 - 01.2021
Bachelor of Arts - Psychology
Carleton University