Emmanuel Jacob Cherian
Montreal
Summary
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Trainee
Genpact
06.2018 - 03.2023
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Created detailed reports outlining quality metrics, agent performance, and areas requiring additional support or resources.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Executive
Cozmo Travel World ( Air Arabian Airlines)
05.2017 - 11.2017
- Promoted airline to a variety of traveling companies
- Developed passenger comfort enhancement ideas
- Encouraged company airline selection for potential new clients
- Arranged client travel plans in collaboration with tour operators and hotel managers
- Performed various interstate sales call travel assignments
- Promote airline in TMC and Corporates and get them signed on corporate deals
- Actively run Airline promotional activates
- Prepare reports related to OAL, Pax count and Revenue
- Create Login credentials for agents to book on reservation system
- Promoting Airline to Film Tourism
- Conducting Training to Business partners and updating them about business plan
- Conducting Market Intelligence to uplift the business strategy
- Conducting Road Shows at different places to promote business
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Meet and Greet groups at the airport for smooth check in procedure .
Sr consultant
Triptyme Travels Pvt ltd (AJR Info systems)
09.2015 - 12.2016
- Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability
- Responsible for collecting payments
- Check prices and book tickets on AMADEUS (IATA AND ARC)
- Verify customer passports visas and state issued ID's and ensure proper identification for passage to foreign countries
- Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment
- Investigate customer complaints with transportation accommodations and various travel-related providers
- Check with hotels and air bus and cruise lines to determine availability and book passage or stays
- Calculate travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours
- Provided travel brochures and destination literature with points of interest relevant to customer needs
- Provide excellent customer-service
- Contacting Travel Suppliers for better deals
- Attending meetings with Tourism Boards and Travel Agent Associations
- Interview job applicants and providing training
Recruitments Human Resources
ASPIRING CAREERS
02.2011 - 08.2014
- Experienced to perform as SPOC (Single Point of Contact) for Talent Management
- Getting the requirements from clients through Sales team & distributing the requirements to the recruiting Team & Getting the perfect match resumes
- Responsible for final screening by talking to the consultants and send the resume to the clients
- Responsible for creating the Resume Database and segregating different skill sets with proportional to their years of experience in separate folders
- Responsible for meeting the new Domestic clients and get the contract agreement with them and daily interacting with the hiring manager for requirements & feedback
- Done permanent staffing, contract staffing, and contract to hire
- To provide accurate and relevant management information to enable the organization to make informed decisions relating to resource and retention of employees
- Identify best practice recruitment solution that can make a real difference to clients on recruitment process
- Monitor and log market salary information for identified skill areas
- Accountable for the Team Performance, Team Targets and Revenue Generation
- Coach, mentor, motivate and lead the recruiters, team leaders & business development managers
- Increase revenue by 25%
- Expertise in handling Mass Volume, High End and Critical Requirements in Internal, Outsourced and Project based requirements
- Recruitment through multiple sources including Advertisements, Walk-in Interviews, Consultants, Executive Search, Campus Selection, Employee Referrals and Data Banks
- Preparing the daily /weekly /monthly /yearly reports
Customer Service Executive
GE Money Servicing
09.2007 - 01.2010
- Responsible for Handling Both Credit and Collections
- Responding to a high volume of phone calls from the Customers and resolving the quires about credit card payments
- Obtain payments and overdue funds
- Follow up and collect on all overdue, delinquent (over credit limit cards) customers
- Meet Targets set on flow and delinquency rates
- Act on Collection Reports initiated by Supervisor after his review and comments
- Handle number of calls/contacts (as per department set targets) & follow-up on customer’s commitment to pay
- Identify un-contactable/skip customers
- Send collection standard Emails to un-contactable customers
- Provide the feedback on, customer all payments Information, Acceptance criteria any other important information which will help streamlines the process & reduces credit risk
- Make attempts to reach customers who haven’t paid by phone or mail or occasionally both
- Keep track of accounts
- Take credit card payments
- Offer smaller payment plans over a longer period
- Make customers aware of any possible late fees and finance charges
- Provide solutions to outstanding debt
- Maintain computerized records for all clients
- Ensure that all records are accurate
- Undertake any other duties as required by the Department from time to time
- Maintaining the basic credit information of the Customers
- Handling payment arrangements for customers
- Contacting customers about delinquent payments and the daily and weekly reports
- Supporting the hiring team for campus selections and Job fairs
- Involved in training to the new Joiners
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Business Management -
Shobhit University
01.2013
Intermediate - Commerce
Board of Intermediate Education
HYDERABAD01.2005
Secondary -
Secondary Board
HYDERABAD01.2003
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Staff training
- Operations support
- Customer relationship management (CRM)
- Workforce management
- Schedule management
- Business planning
- Process improvements
- Airline policies
- Cultural awareness
- Airport procedures
- Stress tolerance
- Exceptional communication
Training
- FDCPA Laws Bill Arnold USA
- HR Practical HR HEXA
- IATA(Montreal Canada) Kuoni Academy
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Professional Working
Tamil
Professional Working
French
Elementary
Certification
- Certified IATA, [IATA Training and Development ] - Montreal2015
- Certified [HR practical program], Hexa HR - 2013
Timeline
Management Trainee
Genpact
06.2018 - 03.2023
Executive
Cozmo Travel World ( Air Arabian Airlines)
05.2017 - 11.2017
Sr consultant
Triptyme Travels Pvt ltd (AJR Info systems)
09.2015 - 12.2016
Recruitments Human Resources
ASPIRING CAREERS
02.2011 - 08.2014
Customer Service Executive
GE Money Servicing
09.2007 - 01.2010
Bachelor of Business Management -
Shobhit University
Intermediate - Commerce
Board of Intermediate Education
Secondary -
Secondary Board
Similar Profiles
Luv KohliLuv Kohli
Order To Cash Senior Analyst at GenpactOrder To Cash Senior Analyst at Genpact
Soujanya MazumderSoujanya Mazumder
Process Associate at GenpactProcess Associate at Genpact
Sarat BoseSarat Bose
Manager, Financial Planning and Analysis at GenpactManager, Financial Planning and Analysis at Genpact
Murlesia CarpenterMurlesia Carpenter
Deposit Operations Specialist at GenpactDeposit Operations Specialist at Genpact
Carin ZhangCarin Zhang
Bubble Tea Barista/Cashier at CoCo Fresh Tea & JuiceBubble Tea Barista/Cashier at CoCo Fresh Tea & Juice