EMMANUEL JABEA ELUKE
Ottawa,ON
Summary
Counseling and leadership skills developed from three years of experience in educational counseling and academic evaluations of International students with MegaStudies, Ukraine. Customer service skills developed from three years of experience with MTN Network, Cameroon and Elit Taksi, Ukraine. Master’s Degree in Modern History including negotiation, communication and counseling skills while working as the Educational Advisor for international students at MegaStudies, Ukraine. Experience training, leading and mentoring client service representatives on departmental procedures and organizational skills obtained while working as an Educational Advisor
Overview
14
14
years of professional experience
Work History
Educational Advisor
MegaStudies
04.2019 - 02.2022
- Conducted academic evaluations of international students, identified learning disabilities, and recommended accommodations such as tutoring or extended time on exams
- Assisted international students in selecting schools that best meet their academic and career goals
- Prepared international students for application process by assisting them with completing applications and provided advice about selection criteria for each school
- Answered over 30 inbound calls on University enquiry services
- Trained and supervised client service representatives
- Maintained student database and electronic records for each student contact.
Customer Service Representative
Elit Taksi Service
02.2018 - 03.2019
- Answered customer phone calls and emails, responded to customers’ questions and concerns
- Maintained positive attitude and calmly responded to customers’ complaints
- Referred issues and questions to managers if necessary
- Filled in customers’ location and destination data in software system
- Communicated with taxi drivers in case of delay or issue.
Customer Service Representative
MTN
01.2008 - 05.2010
- Researched and referenced various marketing documents to customer
- Obtained Customer’s Information and processed documents for new accounts
- Answered inbound Calls on MTN’s cable, internet and home phone
- Recommended Service and products to meet client’s needs
- Resolved customers’ complaints
Education
Master of Arts - Education
Tavrida National V.I Vernadsky University
Simferopol, Ukraine2013
Bachelor of Arts - Education
University of Buea
Buea, Cameroon2007
Advanced Level Certificate -
Government High School
Limbe, Cameroon2003
Skills
- Calendaring
- Communication
- Organization
- Time Management
- Problem Solving
- Customer service
- Filing
- Microsoft Word
Timeline
Educational Advisor
MegaStudies
04.2019 - 02.2022
Customer Service Representative
Elit Taksi Service
02.2018 - 03.2019
Customer Service Representative
MTN
01.2008 - 05.2010
Master of Arts - Education
Tavrida National V.I Vernadsky University
Bachelor of Arts - Education
University of Buea
Advanced Level Certificate -
Government High School
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