Emmanuel Eli Coffie
IT Technical Support Officer
Toronto,ON
Summary
An ambitious, customer-focused and results-oriented Technical Officer (IT) with more than seven (7) years of experience in providing IT Services. Passionate about designing, developing and implementing new technologies and systems in order to drive down costs and improve efficiency across the organization. Proven leadership skills include managing, developing and motivating teams of IT professionals. Strong talent for analyzing current systems, finding new best practices and implementing exciting IT strategies to improve business operations.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior IT Technical Support Officer
Kings Heart School
Accra, GREATER ACCRA
09.2017 - Current
- Supporting, maintaining and upgrading IT Infrastructure and services
- Responsible for day-to-day management of IT department
- Implementing computer security systems to protect data
- Ensuring smooth operation of all IT systems, infrastructures and servers, and making sure that its running to required levels.
- Carrying out administration, design and documentation of systems and services such as storage area networks, servers, firewalls, databases, wired/wireless networking, routers, virtual infrastructure, VOIP systems and security
- Taking care of network maintenance, upgrades and security
- Updating clients on progress of transition to new systems
- Helping in identification of cost-effective technical solutions which meet business requirements
- Holding regular reviews of all IT systems and equipment
- Helping in continued improvement of technical support
- Responded to customer inquiries and provided technical assistance over phone and in person
- Configured and tested new software and hardware
- Diagnosed and troubleshot hardware, software and network issues
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Trainee Technical Officer
Think It Technologies
Accra, GREATER ACCRA
09.2016 - 08.2017
- Providing technical assistance on variety of IT issues
- Keeping up inventory and maintaining configuration reports
- Installing, configuring, maintaining, troubleshooting, upgrading and fine-tuning production and office systems
- Analyzing, developing and implementing new technology initiatives
- Performing any other duties as required
- Logging calls and responding to customer e-mails
- Interacting with individuals in positive and friendly manner
- Setting-up programs on servers and desktops
- Assisting in password resetting and portal logins
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
Education
Diploma - Management Information Systems
GIMPA
Accra, Ghana06.2015
WASSCE - Senior High School Certificate
St Johns Grammar School
Accra, Ghana06.2012
Skills
- Operating System Management
- Hardware Integration
- LAN and WAN Assessment
- Network Testing
- Fixing Malfunctions
- Digital Marketing
- Agile Work Processes
- User Provisioning
- Team Development
- Virtual Local Area Networks
- Managing Service Level Agreements
- Production Work
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed and manage hospital website using WordPress technologies
- Supervised team of 15 staff members.
- Employee of the month for three consecutive months, 2017
- Implementing major systems with near zero downtime and zero data loss
Certification
- AI-Powered Performance Ads Certification _ Google
- Google Ads Creative Certification _ Google
- Scrum Master Certification
- Cybersecurity Management Certificate of Achievement
- Cisco CCNA Security
- PMP certification Masterclass
- Phishing Countermeasures
- Digital Marketing
- Digital Forensics
- Computer Network Fundamentals
Timeline
Senior IT Technical Support Officer
Kings Heart School
09.2017 - Current
Trainee Technical Officer
Think It Technologies
09.2016 - 08.2017
Diploma - Management Information Systems
GIMPA
WASSCE - Senior High School Certificate
St Johns Grammar School
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