Emmanuel Chinonso Duru
IT Help Desk Support
Calgary,AB
Summary
Friendly IT Help Desk Support with more than two years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
IT Help Desk Officer/Sales Coordinator
S.Mobile Netzone Limited
Abuja, FCT
05.2018 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded promptly to incoming sales leads and requests for technical support.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed, modified and repaired software and hardware to resolve technical issues.
Site Maintenance Engineer
National Catering Company LLC
Abu Dhabi, Abu Dhabi
03.2016 - 05.2018
- Generally responsible for implementations of all maintenance work at site
- Assign targets for accomplishments and ensure targets are met on daily basis
- Manages directly and provide engineering and technical supports.
- Monitors the actual work progress at site.
Safety Maintenance Engineer
Al Rayan Noukri / Al Fursan
Abu Dhabi, Abu Dhabi
05.2014 - 03.2016
- Delivering safety induction training to new starts.
- Introducing safety initiative and awareness campaigns.
- Responding quickly to request.
- Ensure all workers receive the information with respect to Fire Safety, Chemical Safety, Radiation Safety, Biohazard Safety and First Aid Training.
Safety Engineer
Oiltech Oilfield Services LLC
Abu Dhabi, Abu Dhabi
03.2013 - 04.2014
- Ensures the fire system is well maintained and in effective working condition
- Co-ordinate with National Drilling Company on-shore/off-shore roustabout on safety measures and mobilizing them for deployment.
- Ensures air-conditioning system is effective, reliable and efficient in operations.
- Assessment and maintenance of water pumps and boilers.
- Test and maintenance of the standby generators.
- Regular maintenance of the following with the plumber (technician): Water tank, pumps and boilers
- Check and repair pipes and fittings.
- Clear sinks, basin, traps, drainage pipe blockage.
Education
Bachelor of Engineering - Electronics & Computer Engineering
University of Bolton
Ras Al Khaimah Campus UAE 11.2008 - 11.2012
Diploma - Diplom A in Safety & Fire Fighting Engineering
Newcastle University USA
Dubai Campus 01.2010 - 09.2010
Skills
Help desk support
undefinedCertification
UI/UX Design Using Adobe XD
Timeline
IT Help Desk Officer/Sales Coordinator
S.Mobile Netzone Limited
05.2018 - Current
Site Maintenance Engineer
National Catering Company LLC
03.2016 - 05.2018
Safety Maintenance Engineer
Al Rayan Noukri / Al Fursan
05.2014 - 03.2016
Safety Engineer
Oiltech Oilfield Services LLC
03.2013 - 04.2014
Diploma - Diplom A in Safety & Fire Fighting Engineering
Newcastle University USA
01.2010 - 09.2010
Bachelor of Engineering - Electronics & Computer Engineering
University of Bolton
11.2008 - 11.2012
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