Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emmanuel Bamfo Appiakorang

Edmonton,Alberta

Summary

Proven leader in operational excellence, I spearheaded initiatives at DM Energy that significantly enhanced productivity and staff development. Leveraging skills in organizational management and MS Office, I improved operational efficiency and team dynamics. My focus on fostering a positive work environment and implementing effective solutions drove substantial improvements in customer satisfaction and team performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

DM Energy
12.2022 - 07.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.

Operations Officer

Zenith Bank
01.2018 - 12.2022
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Increased response to unit reports and challenged management to quickly respond to and act on reports.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.

Education

Bachelor of Science - Computer Science

GTUC
Ghana
07.2021

Skills

  • Team Development
  • Maintenance Oversight
  • Staff Evaluation
  • Recruitment and hiring
  • Facilities Inspection
  • Staff Training
  • MS Office
  • Operational Efficiency
  • Organizational Management
  • Maintenance Planning
  • Work flow planning

Languages

English
Professional Working

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Microsoft Certified Professional [Microsoft] [2018-03-18] - Certification no. E929-5577
  • Microsoft Certified Technology Specialist [Microsoft] [2014-06-20] - Certification no. E855-6638


Timeline

Supervisor of Operations

DM Energy
12.2022 - 07.2024

Operations Officer

Zenith Bank
01.2018 - 12.2022

Bachelor of Science - Computer Science

GTUC

Similar Profiles

CREATE PROFILE
Emmanuel Bamfo Appiakorang