EMMANUELA OSEI-KWARTENG

Full time Position

• Responsible for the execution of key control testing and evaluation of results, including coordination with PWC auditors.
• Evaluating the effectiveness of internal controls over financial reporting and ensuring they are in compliance with Sox requirements.
• Conducting walkthrough with management to understand the control activity process during the design effectiveness phase.
• Performing testing of internal controls to ensure they are operating effectively, and documenting the results.
• Maintaining and updating documentation for all SOX compliance-related processes assigned, including control descriptions, testing results, and remediation activities.
• Working closely with various departments to ensure compliance with SOX requirements.
• Providing support in the training of new team members.

Part time Position

• Optimized profits by controlling food, beverage and labor costs on daily basis
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

Full Time Position

• Accurately and thoroughly handle increasingly complex client service requests at initial point of contact
• Provide information and insight on insurance, group benefit, retirement or banking products the member may have
• Effectively use multiple administrative systems to resolve inquiries, within the defined service standards
• Assist customers with the completion of appropriate forms and other policy requirements
• Process transactions on behalf of clients if/when required
• Respond to customer inquiries on retirement plan and investment policies
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
• Processed client payments and updated accounts
• Managed and resolved customer complaints and issues, ensuring timely and satisfactory resolution.

Part Time Position

• Scheduled and directed staff in daily work assignments to maximize productivity
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Generated repeat business through exceptional customer service and responded to customer concerns
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals