Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel Zaze

Saint John

Summary

I have a deep level of knowledge and experience here at TD and in multiple roles. I have excelled in the Advisor-Role, consistently exceeding results. I am an eight-time All Star winner. My strengths include being self-motivated and independent. I have elevated myself and all of my results by creating my own challenges to consistently go 'above and beyond'. My results prove it and I have the respect of my peers and a great reputation. My belief and practice here, is and always has been simple : to be the best of the best and to lead by example, which means, work hard, focus, be passionate, honest and never give up. This brings me to my next accomplishment, for which I am equally proud : Coaching. I have been a part of many classes in their different and unique iterations, and most recently, I was granted the role of Lead Coach, which I dove into head-first and with fearlessness. I was able to lead a group of Coaches and 14 New Hires to success with passion and a consistent, fierce work-ethic while maintaining a balance of fun and getting everything done. Balance, which to me, is paramount. I personally used and encouraged all of those around me to live by the mantra, 'discipline is not the enemy of enthusiasm, but rather the well spring from which all greatness flourishes', maintaining a high level of enthusiasm and positivity while at the same time, getting completed, that which needed getting done, done right and on time. Again, lead by example. I believe it is time for new challenges and new opportunities to further create and develop myself and others, and I cannot think of a better way, or anyone who would be better suited than myself to motivate, shape, create and guide a group of Team-Members to new levels of self-awareness and excellence. Though I have been here for a long time, I believe another part of my strength and reason for my success is my always having kept an open-mind and maintaining that ever important ability to listen, learn and as a result, to continue growing and prospering as an advisor, Coach and a person. I am not perfect,….no one is, but I am ALWAYS excellent and if granted this opportunity, I would not only be an asset, but I would strive to be the best of the best and make it my mission that those around me, would flourish!! My energy is endless, and while tired sometimes, I am happy-tired, because I am passionate. Like the Energizer Bunny, I just keep going and going and going knowing in my heart and mind that no one can stop me, except me, and I have no intention of being anything other than the best of the best. My results here have proven that time after time and it's time to expand mine and other folks' horizons by sharing with them and by leading them to new levels of excellence and excitement for not only themselves, but all of those around. A team. The Ultimate Team

Overview

25
25
years of professional experience

Work History

INSURANCE ADVISOR

TD Meloche Monnex Home and Auto Insurance
11.2007 - Current
  • Lead and model legendary service at every client interaction
  • Achieved the highest LEI on the Team for fiscal year, 2024
  • Ensure client issues are handled appropriately and correctly for a one and done transaction
  • Actively participate in the negotiation and resolution successfully from start to finish
  • Exceeded all business objectives and expectations, while adhering to high sales-standards, integrity and ethics following all underwriting guidelines and rules
  • A true master of time management
  • One of, if not the best
  • I have demonstrated, consistently, the ability to multi-task, easily
  • Zero-wrap time
  • Lowest hold time on the Team
  • Most calls answered, even having been on STA's
  • Strong work ethic while cognizant of setting high personal as well as professional standards while creating personal challenges to elevate myself and my results and the results of others
  • My intensity is un-equaled and a constant source of energy
  • High Compliance Standards - 16/17 %100 Advance and Foundational scores on CET's
  • A true Team-Player who shares best practices and results

Capabilities Coach

TD Meloche Monnex Home and Auto Insurance
11.2007 - Current
  • Elevated Compliance and LEI results via The TCO Program, Compliance Cohorts and multiple Practicums in their different iterations through Coaching, Group Sessions, MCET's and Compliance audits
  • Led a Group of up to 16 advisors and 3 Coaches to success with no stress, but truly effective results with consistency, hard work, leadership by example and plain old elbow-grease
  • We didn't just get it done and done right, we thrived
  • Effective coaching and mentoring for a Group of up to 16 advisors and new hires, including scoring of calls, Coaching and motivational techniques, creating of SMART plans with follow-ups to build upon their success
  • All deliverables are submitted on time and most times, ahead of schedule

SUPERVISOR / COACH

CorporaTel
08.2000 - 02.2007
  • Direct supervisor for 9 agents which included 2 annual reviews for each advisor
  • Monitored quality and provided feedback to agents daily
  • Created and maintained incentive and motivational programs
  • Client-Management daily reporting
  • Responsible to maintain queues and assign tasks according to call volume
  • Reported average wait time, average length of calls, abandoned rate and grade of service
  • Coordinated efforts with the clients directly for dealing with customer service issues
  • Utilized web-based tools for specific data-entry requests
  • Required to meet specific deadlines and provide accurate turn-around times
  • Provide weekly scheduling
  • Frequently logged into the queues for which multiple projects were assigned

Education

High School Diploma -

Saint John High School
Saint John
06-1989

Skills

  • Insurance products
  • Regulatory compliance
  • Policy renewals
  • Client relations
  • Quotes and sales
  • Upselling
  • Insurance sales strategy

Languages

English
Elementary

Timeline

INSURANCE ADVISOR

TD Meloche Monnex Home and Auto Insurance
11.2007 - Current

Capabilities Coach

TD Meloche Monnex Home and Auto Insurance
11.2007 - Current

SUPERVISOR / COACH

CorporaTel
08.2000 - 02.2007

High School Diploma -

Saint John High School
Emmanuel Zaze